• Customer Service-Eligibility Navigator

    Albany Community Action Partnership (Albany, NY)


    Customer Service-Eligibility Navigator

     

    Albany, NY (http://maps.google.com/maps?q=Albany+NY+USA+12206) • Community & Career Services

     

    Job Type

     

    Full-time

    Description

    Are you passionate about supporting individuals and families by connecting them to much-needed services and resources?

     

    At ACAP, we’ve been empowering individuals and families by expanding opportunities and breaking down barriers to success for nearly 60 years. As a Customer Service-Eligibility Navigator, you will collaborate with individuals and families to enroll them in ACAP programs and connect them to other needed resources through our community partners.

     

    ACAP is hiring full-time Customer Service-Eligibility Navigators to join our team in-person at our main office in Albany, New York.

    Benefits Include:

    Paid Time Off Benefits: Sick and Personal Leave, 12 paid holidays, 403(b) with employer contribution; Insurance Benefits: Health, Dental & Vision Insurance, Employer-paid life/AD&D Insurance, Short-term/Long-term Insurance; Additional Benefits: Tuition Assistance, Employee Assistance Program (EAP), and Opportunity for Advancement!

     

    Pay starts at $20.45 per hour; Monday – Friday; 37.5 hours per week

    Qualifications:

    A high school diploma or equivalent is required, along with at least one year of experience in customer service and data entry within a human services organization, nonprofit agency, or community-based organization is required. An associate's degree in human services, social work, psychology, or a related field is preferred. Call Center experience is a PLUS! Basic PC skills including database entry, word processing, and spreadsheet skills is required. Bi- or Multi-lingual skills are a plus.

    Responsibilities:

    + Engage with customers through phone, email, and in-person meetings to foster positive relationships and provide excellent customer service;

    + Complete customer intakes and assessments by gathering required documentation to determine eligibility for ACAP programs and services;

    + Coordinate seamless program enrollment by connecting customers to ACAP’s services and other community resources, ensuring a smooth transition for those seeking assistance; and

    + Collect and manage data while maintaining accurate and up-to-date records.

    ABOUT ALBANY COMMUNITY ACTION PARTNERSHIP

    Be a part of an organization that values the growth of both its customers and its staff. Albany Community Action Partnership (ACAP) is a community action agency serving individuals and families living in poverty for nearly 60 years. Our services are administered through three departments: Career and Community Services, Early Childhood Education, and Energy Services. Each year, ACAP fosters opportunities for self-empowerment and enrichment in the lives of thousands of young children and families. Our mission is to partner with families and communities to expand opportunities and build stronger networks to foster upward economic mobility.

     

    No phone calls, please.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

    Salary Description

    Starts at $20.45/hour