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Veterans Assistance Counselor 1 (Caddo)

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Veterans Assistance Counselor 1 (Caddo)

Salary

$2,784.00 - $5,009.00 Monthly

Location

Shreveport, LA

Job Type

Classified

Job Number

DVA208729-VACCADDO-05192025

Department

DVA-Department of Veterans' Affairs

Opening Date

05/20/2025

Closing Date

5/25/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

The Louisiana Department of Veterans Affairs is an Equal Opportunity Employer and State as a Model Employer (SAME) to promote diversity and inclusion in the workplace.

The Veterans Assistance Counselor (VAC) 1/2 will serve the veterans of their assigned parish. The incumbent will conduct personal interviews and counsel veterans as well as their dependents regarding entitlement under state and federal laws. The VAC will assist veterans and their dependents in completing a variety of forms, gathering supporting documentary information, and monitoring the processing of claims to a justifiable conclusion.

Minimum Qualifications

This job title requires the incumbent to be an honorably discharged veteran of the United States Armed Forces who served on an active, full-time basis and meet one of the following qualification requirements:

Three years of experience in veterans service work, public benefits claims examining, social services or human resources; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

Job Duties and Other Information

Serves as an office manager trainee in a parish office counseling veterans concerning their legal benefits under state and federal laws. May assist higher ranking officers in conducting programs.

Functions in a public relations capacity in a parish for the Department of Veterans Affairs.

Assists veterans and their dependents in completing a variety of forms to actuate their benefits.

Reviews benefit claims when processed to ensure compliance with rules and regulations.

Provides assistance to veterans such as admissions to U. S. Department of Veterans Affairs Hospitals, correction of military records, or securing proper care for physically or mentally disabled veterans.

Operates itinerant office in other parishes as required.

This position may be filled as either a probational appointment or job appointment (a temporary appointment not to exceed four years).

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

+ Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.

+ Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.

+ Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.

The starting pay for this position is $17.56/hr (Special Entrance Rate)

PREMIUM PAY (per HOUR physically worked):

$2.00 work incentive pay upon completion of TRIPS Certification

To qualify for this position, you must be an honorably discharged veteran of the United States Armed Forces. Please attach a copy of your DD 214 Member 4 copy to this job posting.

A Resume will not be accepted in lieu of work experience. An application may be considered incomplete if the work experience and education sections are not completed. There is no guarantee that all applicants will be interviewed. Should you be selected for an interview, you will be notified by the contact information listed on your application.

As part of a Career Progression Group, vacancies may be filled from this recruitment as a Veterans Assistance Counselor 1 or 2 depending on the level of experience of the selected applicant(s). Please refer to the 'Job Specifications' tab located at the top of the LA Careers 'Current Job Opportunities' page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career andnot the maximum amount we are allowed to pay a new hire.

Disqualification

While we encourage all interested applicants to apply, please be aware that there are various reasons that your application may be disqualified from consideration including, but not limited, to:

+ Failure to fully complete the education and work experience sections of the application; (Please note for the education section that the semester area refers to the # of credit HOURS and not the # of semesters you completed)

+ Submission of a resume and/or SF-10 application in lieu of the online application. Information on the resume will not substitute and must also be included on the actual job application in order to be considered.

+ Failure to list complete license information (if applicable to the job position).

+ Failure to submit an equivalency evaluation statement for an international degree by the closing of this announcement.

For further information about this vacancy contact:

Torin McClanahan, HR Analyst

[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

Qualified applicants must be honorably discharged veterans of the United States Armed Forces. Service must have been on an active full-time basis.* Did you upload your DD-214? This is needed for verification. If not, please do so before submitting.

+ Yes

+ No

02

Are you an honorably discharged veteran of the United States Armed Forces who served on an active full time basis?

+ Yes

+ No

03

ADi: Rate your ability to accept direction based on our definition: The ability to accept and follow directions from those higher in the chain of command.

+ 1= I have no experience and/or am uncomfortable accepting direction

+ 2= I have limited experience or require assistance to accept direction

+ 3= I can accept direction

+ 4= I can accept directions and help others improve their ability to accept direction

04

ADi: Explain your rating by providing specific and relevant examples in the box below.

05

DPf: Rate your ability to display professionalism based on our definition: The ability to recognize how your actions impact the perceptions of both you and your organization.

+ 1= I have no experience and/or am uncomfortable displaying professionalism

+ 2= I have limited experience or require assistance to display professionalism

+ 3= I can display professionalism

+ 4= I can display professionalism and help others improve their ability to display professionalism

06

DPf: Explain your rating by providing specific and relevant examples in the box below.

07

LA: Rate your ability to learn actively based on our definition: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.

+ 1= I have no experience and/or am uncomfortable learning actively

+ 2= I have limited experience or require assistance to learn actively

+ 3= I can learn actively

+ 4= I can learn actively and help others improve their ability to learn actively

08

LA: Explain your rating by providing specific and relevant examples in the box below.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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