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Location : Bensenville, IL

Schedule: Monday-Friday 9:00 AM – 6:00 PM

Status: Full Time (Non-Exempt)

Compensation: $20 to $22 per hour

Job Title: Customer Service & Returns Specialist (70% Customer Support | 30% Physical Work)

• Location: Bensenville, IL | 🕒 Full-Time | 💼 Department: Returns | 🎯 Level III

Do you love solving problems, helping customers, and working in a fast-paced environment?

At Midwest Goods, we are looking for a dynamic Customer Service & Returns Specialist to join our growing team! While the title says "Returns Associate," this role is much more than handling boxes — it is about building relationships, solving issues, and making things right for our customers and vendors.

If you are tech-savvy, organized, and enjoy a mix of customer interaction (70%) and physical work (30%), this job is for you!

• What You’ll Do:

+ Be the go-to person for return-related questions, concerns, and claims from both customers and vendors

+ Process returns, handle damaged items, and manage return-to-sender (RTS) shipments

+ Investigate and resolve shipping errors, product defects, and supplier issues

+ Communicate effectively through emails, calls, and Zoho Desk tickets

+ Coordinate replacement orders, purchase orders, and promotional shipments

+ Use platforms like BigCommerce, Gmail, Shipstation, Zoho, Google Sheets, Excel, and Monday.com

• What We’re Looking For:

+ 4+ years of experience in customer service, logistics, or a related field

+ Excellent written and verbal communication skills

+ Detail-oriented with strong organizational and multitasking abilities

+ Comfortable lifting items up to 60 lbs occasionally (warehouse side of the role)

+ Familiarity with Zoho, Monday.com, Shipstation, and other business software is a plus

• What to Expect:

+ 70% customer service & coordination

+ 30% hands-on physical tasks in the returns area

+ Full-time role (40–45 hrs/week) | Weekends as needed

+ Strong growth potential within a supportive and fast-paced team

• Why Join Midwest Goods?

+ Be part of a collaborative and growing team

+ Make a direct impact on customer satisfaction and operational excellence

+ Opportunities to learn new systems, take ownership, and grow your career

• Apply today if you are someone who loves problem-solving, customer service, and operational coordination all in one role. This is not your average returns job — this is your next career step.

Supervisory Responsibility

This position has no supervisory responsibility.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and listen. This position is very active and requires standing, walking, bending, kneeling, stooping, climbing, reaching up and lifting. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to lift and move items up to 60 pounds.

Position Type/Expected Hours of Work

This is a full-time position, 40-45 hours per week. Days and hours to be specified, weekends as needed.

Travel

Travel is not required for this position.

Required Education and Experience

A Graduate is highly preferred. A High school diploma or equivalent, Ability to read and write English, follow verbal instructions. Minimum 4 years of experience preferred in the relevant background.

Work Authorization

Must have legal authorization to work in the United States.

AAP/EEO Statement

Midwest Goods, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Returns Associate (Level II). Duties, responsibilities, and activities may change at any time with or without notice.

What We Offer

+ 90-day and Annual Performance Review

+ Annual Perfect Attendance gift card Ceremony

+ Casual Work Environment

+ Employee Assistance Program

+ Employee Birthday Celebration with Gift Card Distribution

+ Employee of the Month Celebration

+ Generous Paid Time off Program

+ Insurance Coverage which includes Medical, Dental, Vision and Life Insurance

+ Monthly Company Activities and Celebrations

+ Monthly Lunch Benefit Stipend

+ Paid Holidays

+ Potential for Advancement

+ Spotlight Employee Recognition

+ 401(k) with Employer Match

Midwest Goods Inc. was founded in 2014 and is a wholesale distributor of vape and electronic cigarette products. We rely on meeting our ethical principles and maintaining our business integrity, as well as our approach to our business which we call Service Spirit, Team Spirit, and Spirit of Progress. In the spirit of service, we expect all of our employees to demonstrate professionalism, enthusiasm, integrity, and a welcoming attitude to our customers, vendors, and each other. Every day our employees combine their individual skills and contributions to achieve collective success.

Our team spirit is based on a sense of shared purpose, communication, and mutual respect. Our business is to serve others and to continuously improve the services and products we provide. In the spirit of progress, we support and encourage all of our employees to shape their own future and to grow with the Company. We also encourage each employee to take the initiative and look for new, different, and innovative ways to better serve our customers and vendors.

Midwest Distribution is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regards to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under Federal, State, or local law.

Midwest Distribution is committed to creating a workplace that inspires and enables our employees to be the best they can be so that we can grow as a company, team, and family. We believe diversity, equality, and inclusion is vital to driving our culture, sparking innovation, and achieving long-term success.

For all of life's occasions and everyday moments, visit Midwest Events (https://www.midwestgoods.com/midwest-events)