• Tier 1 Customer/technical Support

    TEKsystems (Hoboken, NJ)


    Description

    Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.

     

    Will handle roughly 30-50 inbound calls a day.

     

    The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students. ● Trained in and proficient in responding to inquiries across many programs.

     

    Skills

     

    Customer service, Troubleshooting, Windows, Desktop, Technical support, password reset, Service desk, Remote support, software support

     

    Top Skills Details

     

    Customer service,Troubleshooting,Windows,Desktop,Technical support,password reset

     

    Additional Skills & Qualifications

     

    Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)

     

    - Performance issues

    - Mic/Camera issues/settings

    - Peripherals (mouse/keyboard, monitors etc.)

     

    Strong knowledge/experience with Active Directory

     

    - Password Reset

     

    Strong knowledge/experience of ‘Home’ network troubleshooting

     

    Strong knowledge/experience of ‘Domain Environment’ network troubleshooting

     

    Add computer to a domain

     

    Add/Remove printers/scan folders

     

    Strong knowledge/experience with ‘Internet/Browser” troubleshooting

     

    Basic knowledge/experience with reimaging computers (PC)

     

    Any knowledge/experience with Apple computers is welcomed

     

    Experience with Remote Troubleshooting tools

     

    - Bomgar/BeyondTrust

     

    Strong knowledge/experience of Google Apps

     

    - Drive

     

    - Voice

     

    - Hangouts/Meet

     

    - Gmail

     

    Knowledge of Zoom

     

    - Experience with Class preferred

     

    - Experience with troubleshooting preferred

     

    Experience with working remotely (work from home)

     

    - Must have a quiet place in the house/apartment

     

    - High Speed internet

    Experience Level

    Entry Level

    Pay and Benefits

    The pay range for this position is $17.00 - $17.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully remote position.

     

    Application Deadline

     

    This position is anticipated to close on May 26, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.