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Description

The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The Customer Experience Specialist will: Operate in a Call Center environment as a customer success advocate Answer high-volume, inbound calls or texts from current customers in a timely manner Perform routine data entry and validation tasks Handle routine calls, emails and/or chat responses with Penny Mac employees, consumers and/or authorized 3rd parties Interact with multiple departments to expedite processing and/or issue resolution Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization’s desired culture and values Schedule M-F 8:30- 5:30 PM

Skills

Customer support, Customer service, Call center, inbound and outbound calls, mortgage industry, financial, mortgage, loan servicing, mortgage loan servicing, communication and people skills

Top Skills Details

Customer support,Customer service,Call center,inbound and outbound calls,mortgage industry,financial,mortgage,loan servicing,mortgage loan servicing

Additional Skills & Qualifications

• Mortgage Contact Center experience 1 recent year Minimum. (Example 2023-2025). • Comfortable with High Volume calls. • Inbound *&* Outbound call experience. • Strong job tenure, no large gaps or job hopping. Must be close to office max 20 mins with reliable transportation, and childcare. The VP will be looking for candidates with the following • Mortgage Contact Center experience 1 recent year Minimum. (Example 2023-2025). • Very focused on quality and detail. • Committed to be in the office full time. • Professional demeanor.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chandler,AZ.

Application Deadline

This position is anticipated to close on May 22, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.