"Alerted.org

Description

Company is a global pharmaceutical contract developer and manufacturer (CDMO) business headquartered in St. Paul, MN. Company was established following sale of substantially of all its drug delivery business to affiliates of Altaris Capital Partners.

The Company IT Support Analyst primary responsibility is for the day-to-day support of the Company Corporate Microsoft Azure Active Directory – onboarding and offboarding users, Microsoft Office 365, Microsoft Teams, Microsoft SharePoint, and Microsoft OneDrive environments. The Company IT Support Analyst has a solid Microsoft Platform technical background , is well organized and independent and possesses a "can-do" attitude. Candidate should have extensive experience supporting end users and providing stellar customer service. Prior experience should demonstrate practical hands-on knowledge of Administrating Microsoft environments and systems, and extensive experience supporting Microsoft Operating systems, Desktop and Laptop computing, and basic Level 1 Networking experience. The Company IT Support Analyst will also have responsibility to provide Level 1 Desktop Support on a regular basis.

Responsibilities

• Actively Administrate all Microsoft environments and systems.

• Manage all on boarding and off boarding of Company user’s into and out of MS Azure Active Directory and all underlying Microsoft systems.

• Act as the point of contact for all Level 1 computer and system related issues.

• Provide remote and onsite support to end users for computer systems, software, hardware, and peripherals.

• Assist in creating training materials pertaining to computer troubleshooting and usage.

• Maintain a working log detailing all required system updates, as well as the date of completion

• Ability to analyze, troubleshoot and diagnose hardware problems.

• Perform hardware/software moves, changes, additions, and upgrades.

• Resolve technical issues related to network interruptions.

• Install and configure computer systems and applications within the company.

Qualifications

• 1-3 years of experience Administrating Microsoft Azure Active Directory, Azure Exchange, Microsoft Office 365, Microsoft Teams, Microsoft SharePoint, and Microsoft OneDrive.

• 1-3 years of proven experience in a heavy customer focus position involving support and technical knowledge of end user computing environments.

• Knowledge and hands-on experience with Windows desktop environments.

• Knowledge and experience supporting Microsoft Office 365 including Email, SharePoint, and OneDrive.

• Knowledge and experience supporting networked environments including wired, wireless, VPN, TCP/IP protocol, routing concepts and basic networking such as DHCP, DNS, etc.

• Windows and desktop peripherals.

• Microsoft Active Directory User and Group administration.

• Excellent organization and ticket documentation skills.

• Knowledge and experience supporting networked and stand-alone printers.

• Working knowledge with remote support tools.

• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

• Comfortable working in and assisting others through company help desk software, such as ServiceNow in addition to other remote access desktop programs.

• Extensive experience working with different operating systems including Windows and Mac OS.

• Professional written and interpersonal skills are essential when communicating with customers and clients.

• CompTIA A+ Certification Preferred.

• ITIL Certification Preferred.

• Experience installing and configuring computer systems and applications for a Laboratory and Manufacturing company Preferred.

Skills

Active directory, Office 365, Technical support, Support, Troubleshooting, Desktop

Top Skills Details

Active directory, Office 365,Technical support, Support, Troubleshooting, Desktop

Additional Skills & Qualifications

Really good at Customer facing skills with communication, troubleshooting (Windows based PC), a little telephony (Polycom phone), user telephones are Microsoft Teams

Windows, Office,

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Los Angeles,CA.

Application Deadline

This position is anticipated to close on May 30, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.