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Customer Support Representative (Clerical Assistant 2)

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Customer Support Representative (Clerical Assistant 2)

Salary

$35,306.00 - $51,932.00 Annually

Location

Dauphin County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2025-25377

Department

Fish & Boat Commission

Division

FB Div Lcnsng Rgstrtn

Opening Date

05/13/2025

Closing Date

5/22/2025 11:59 PM Eastern

Job Code

00102

Position Number

00109323

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST03

Bureau / Division Code

00222503

Bureau / Division

Division of Licensing Registration

Worksite Address

1601 Elmerton Avenue

City

Harrisburg, Pennsylvania

Zip Code

17110

Contact Name

Nicole Thurstin

Contact Email

[email protected]

+ Description

+ Benefits

THE POSITION

Do you enjoy providing excellent customer service and working to serve the public in a fast-paced environment? If you would like to help the public enjoy fishing and boating opportunities while working for a recreational/conservation agency, then this might be the job for you!

Apply today to join our dedicated team of professionals!

DESCRIPTION OF WORK

The Clerical Assistant 2 in this position will be responsible for the coverage of the front window operations within the Division of Licensing and Registration, Bureau of Administration. This includes, but is not limited to, selling fishing licenses, reviewing and processing boat registration and/or titling applications, and assisting Commission visitors or vendors.

Interested in learning more? Additional details regarding this position can be found in theposition description. (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00109323)

Work Schedule and Additional Information:

+ Full-time employment, 37.5 hours per week.

+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

+ Telework: You willnot have the option to telework in this position.

+ Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $35,306 (before taxes).

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or

+ Graduation from high school;or

+ An equivalent combination of experience and training.

Additional Requirements:

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected].

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov