"Alerted.org

System Engineer 3 - Telecommunications

Print (https://www.governmentjobs.com/careers/metrocouncil/jobs/newprint/4941266)

Apply



System Engineer 3 - Telecommunications

Salary

$93,017.60 - $150,862.40 Annually

Location

390 Robert St. N St. Paul, MN

Job Type

Full-Time

Job Number

2025-00137

Division

Regional Administration

Department

IS-ETS-Infrastructure

Opening Date

05/20/2025

Closing Date

6/3/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

WHO WE ARE

This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Information Services is the central IT department supporting all divisions of the Metropolitan Council. Our 140 team members provide technology, practices, and innovative solutions that enable the Council's core services.

How your work would contribute to our organization and the Twin Cities region:

The Systems Engineer 3 - Infrastructure is a senior-level position responsible for all aspects of the Council’s enterprise computing systems, including planning, testing, implementation, and support. The ideal candidate will have system administration experience in Microsoft Azure, On-premises (On-Prem) infrastructure, and automation. The position will work as part of a team, designing, building, integrating, and supporting systems that meet the METC technology needs. This position will solve problems at a high level and use their extensive knowledge to help set the future direction of the network systems at the Metropolitan Council.

The starting salary will be based on the selected candidate's experience, skills, education, and internal salary equity, and includes a generous benefits package.

What you would do in this job

Key Responsibilities:

System Administration & Maintenance

•Configure, install, and maintain Mitel phone systems, including MiVoice Business, MiCollab,

and MiContact Center.

•Monitor system performance and ensure high availability of telephony services.

•Apply firmware updates, patches, and software upgrades as needed.

•Typical daily tasks:

Manage: User accounts, call flows, auto attendants, and voicemail configurations.

Configure:Desk phones, call center changes (Mitel ACD, Contact Center Client, Mitel CCMWeb reports, Mitel IVR changes and enhancements, including voice recordings), ASD agent changes as needed, ASC call recording adds, moves, and changes, and talk-a-phone configurations.

Support: Talk-a-phones, onboarding new users with Teams phones, Mitel, and all call center applications, updating Active Directory phone numbers, and Mitel phone system adds, moves, and changes.

Support & Troubleshooting

•Provide technical support for end-users experiencing issues with Mitel phone systems.

•Troubleshoot and resolve hardware and software issues related to telephony services.

•Work with vendors and service providers to resolve complex phone system issues.

•Create and maintain documentation for troubleshooting steps, configurations, and system

changes.

•Provide advice and assistance to METC staff on Mitel systems and capabilities.

•Voicemail MACs and server troubleshooting.

•Maintenance and repairs of Mitel SRC, Teleworking servers,

•Mitel troubleshooting to ensure systems are functioning correctly. Coordinates

appropriate service outage and recovery communications through the IS Service Desk.

Security & Compliance

•Implement security best practices to protect the telephony infrastructure from unauthorized

access.

•Ensure compliance with company policies, industry, and government regulations.

•Perform regular system audits and generate reports on system usage and performance on

a routine basis.

Integration & Optimization

•Integrate Mitel systems with other business communication tools (e.g., Microsoft Teams,

CRM software, call recording systems).

•Optimize call routing, IVR, and other system features for efficiency and cost savings.

•Recommend and implement improvements for the telephony infrastructure.

Training & Documentation

•Train end-users and IT staff on Mitel system functionality and best practices.

•Develop user guides and FAQs to assist employees with common issues.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience designing, installing, operating, and troubleshooting Mitel telephone operating systems and completed education (degree field in the following majors: Telephone Systems Administration, Systems Engineering and Design, Systems Security, or a related field):

+ High school diploma or GED AND nine (9) years of experience

+ Associate's degree and seven (7) years of experience

+ Bachelor's degree and five (5) years of experience

What additional skills and experience would be helpful in this job (desired qualifications):

+ Familiarity with call analytics and reporting tools.

+ Strong analytical, problem-solving, and documentation skills.

+ Experience with the Microsoft Teams telephone solution.

+ Certifications in Mitel products (Mitel Certified Associate or Expert).

+ Understanding of network protocols

+ Understanding of telecommunication infrastructure.

+ Experience working and collaborating in a diverse, multi-cultural, and inclusive environment

What knowledge, skills, and abilities should have:

+ Strong experience with Mitel telephony systems (MiVoice, MiCollab, MiContact Center).

+ Knowledge of VoIP, SIP trunking, and PBX configurations.

+ Knowledge and understanding of network protocols and telecommunication infrastructure.

+ Knowledge and familiarity with call center solutions and integrations.

+ Strong troubleshooting and problem-solving skills.

+ Excellent communication and customer service skills.

+ Active Security Clearance or ability to obtain one (depending on the agency’s requirements).

+ Skilled or experienced in the Microsoft Teams telephone solution.

+ Ability to work independently and collaborate with IT teams.

+ Strong knowledge of VoIP, SIP trunking, PBX, and telecommunication protocols.

+ Knowledge of government IT security frameworks (NIST, FIPS, DISA STIGs, etc.).

+ Skilled or experienced with network troubleshooting, VLANs, QoS, and firewall configurations for VoIP traffic.

+ Skilled or experienced with site-based Mitel and Microsoft Teams telephony solutions.

+ Knowledge of Mitel and Microsoft Teams Direct Routing and UCaaS integrations.

Additional information

Union/Grade:AFSCME

Grade:I

FLSA Status:Exempt

Safety Sensitive:No

What your work environment would be:

You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.

What steps the recruitment process involves:

1. We review your minimum qualifications.

2. We rate your education and experience.

3. We conduct a structured panel interview.

4. We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety-sensitive positions only) and a background check, which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they relate to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position). A criminal background check is required if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers, or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email [email protected].

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

+ Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

+ Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

+ Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

+ Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

+ Well@Work clinic

+ bus/rail pass valued at over $1200 per year

+ parking at many job locations

+ fitness centers at many job locations

+ Employee Assistance Program

+ extensive health and wellness programs and resources

01

Applicant Instructions: It is important thatyour application shows all relevant education and experienceyou possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding my application and supplemental questions.

+ Yes

+ No

02

How did youfirsthear about this job opening?

+ CareerForce Center

+ Community Event/Organization

+ Employee Referral

+ Facebook

+ Glassdoor

+ Indeed

+ Job Fair

+ LinkedIn

+ Metro Transit Bus Advertisement

+ Twitter

+ Website: governmentjobs.com

+ Website: metrocouncil.org

+ Website: metrotransit.org

+ Website: minnesotajobnetwork.com

+ Other

03

If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

04

Please select how you meet the minimum qualifications.

+ HS or GED and nine or more years of experience designing, installing, operating, and troubleshooting Mitel telephone operating systems

+ Associate's degree and seven or more years of experience designing, installing, operating, and troubleshooting Mitel telephone operating systems

+ Bachelor's degree and five or more years of experience designing, installing, operating, and troubleshooting Mitel telephone operating systems

+ None of the above.

05

In detail, please describe your experience working with an on-site Mitel telephone system and On-Prem infrastructure, including types of infrastructure and tasks performed. If this experience doesn't apply to you, please type "N/A".

06

From the list of Skills, Experience, and Certifications listed below select those that you currently have. (selected all that apply)

+ Familiarity with call analytics and reporting tools

+ Strong analytical, problem-solving, and documentation skills

+ Experience with the Microsoft Teams telephone solution

+ Certifications in Mitel products (Mitel Certified Associate or Expert)

+ Understanding of network protocols

+ Understanding of telecommunication infrastructure

+ Experience working and collaborating in a diverse, multi-cultural, and inclusive environment

07

This hybrid position requires working one to three days per week onsite at the 390 Robert Street N, St. Paul, MN office. Can you meet this requirement?

+ Yes

+ No

Required Question

Employer

Metropolitan Council

Address

390 Robert St. N.St. Paul, Minnesota, 55101

Website

https://metrocouncil.org

Apply

Please verify your email addressVerify Email