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Program Manager Business Operations

Job ID:

250440

Location:

MD-Metro Bldg New Carrollton

Full/Part Time:

Full-Time

Posting Open-Close

05/20/2025

-

06/03/2025

Union

NRP

Regular/Temporary:

Regular

Job Description

Marketing Statement

Empowering the next generation of facilities leaders to drive operational excellence, strategic planning, and sustainable growth through innovation, collaboration, and administrative mastery.

We are seeking an enthusiastic and forward-thinking leader to join our Facilities Administration Office - someone ready to champion change, streamline operations, and help shape the future of our administrative infrastructure within Facilities. If this is you, please apply!

Minimum Qualifications

Education

+ Bachelor's Degree Business/Public Administration, Management, OrganizationalPerformance/Design, or related fields

Experience in Lieu of Degree (Any Experience in lieu of degree will be in addition to the years of

experience required in the Minimum Experience section).

Experience

+ A minimum of eight (8) years of progressively responsible experience leading administrativebusiness operation processes for a large public organization, to include at least five (5) yearsdirectly supervising professionals

Certification/Licensure

+ N/A

Preferred

+ Master's Degree Business/Public Administration, Management, OrganizationalPerformance/Design, or related fields

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary

The Program Manager, Business Operations is responsible for conceptualizing leaderships vision and

leading the administration of operational and management support for all program/project management

activities in the department to which it is assigned. The incumbent establishes and executes strategic

program plans and standard operating procedures, which includes developing dashboards using data

analysis and data visualization tools (i.e., Power BI data sets), serving as database administrator for

business applications utilized department-wide, human resources actions administration, departmentwide

communications, and financial management activities. The incumbent works closely with all key

internal/external stakeholders and participates in strategic and tactical planning discussions to identify

key concerns/questions and areas to be analyzed.

Job Duties

ESSENTIAL FUNCTIONS

+ Directs a departments efforts in the areas of workforce planning, all stages of employee recruitingand talent management, policy development, PeopleSoft administration, and procedures, as maybe implemented by the Authority, in partnership and coordination with Human Capital and LaborRelations.

+ Serves as a liaison for labor union management, organizational design, performancemanagement, training and professional development management, and supports the disciplinaryand separation processes, in accordance with WMATA policies and procedures, as well asFederal regulations.

+ Manages the department's operational/capital financial and procurement processes. This includesmonthly, quarterly and annual review of adjustments and reports on specific, strategic andfinancial planning for operational expenditures, and acquisition planning for internal operations,contract administration close-outs, and evaluations.

+ Manages the assigned department's Continuity of Operations Plan (COOP) preparednessprocess, in coordination with MTPD, Office of Emergency Management and IT.

+ Collaborates with other departments in the execution of organization-wide initiatives, such asoperational strategic planning, mandatory training, inventory assessment, HR policyenforcements, etc.

+ Leads the development of Correction Action Plans (CAPs) tracking and reporting mechanisms, inresponse to the internal and external audits associated with Administrative, Human Capital andOperational Financial activities.

+ Oversees all departmental internal communications, ensuring all messages are clear, consistentand engaging, prior to distribution and promotion of content. Manages the production of alldepartmental newsletters, surveys and forms.

+ Maintains inventory of Personal Protective Equipment (PPE), IT hardware/software and OfficeSupplies, and supports the department with ad hoc purchases and requests, i.e., safetyequipment, project office needs, etc.

+ Prepares and presents oral/written reports/recommendations within areas of assignedresponsibility.

+ Directly manages a staff of WMATA professional including, recommending applicant selection,assigning duties, directing work, conducting performance evaluations, championing professionaldevelopment activities, handling disciplinary actions, and resolving grievances, with support fromappropriate WMATA departments to ensure compliance with all Human Capital policies andguidelines and to support Metro's position as an Employer of Choice.

OTHER FUNCTIONS

+ Maintains and promotes awareness and accountability with safety policies and procedures whileperforming job functions. Promotes a positive safety culture and encourages reporting of safetyconcerns consistent with our Agency Safety Plan, other regulatory requirements within the SafetyManagement System and just culture principles.

The functions listed are not intended to limit specific duties and responsibilities of any particular

position. Nor is it intended to limit in any way the right of managers and supervisors to assign,

direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

+ Skills and/or behavioral assessment

+ Personal interview

+ Verification of education and experience (including certifications and licenses)

+ Criminal Background Check (a criminal conviction is not an automatic bar to employment)

+ Medical examination including a drug and alcohol screening (for safety sensitive positions)

+ Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.