• Jr. Customer Service Representative

    ABC Imaging (Carlstadt, NJ)


    ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

    Job Description

    We are currently seeking a Jr. Customer Service Representative who can become an integral member of the team.

    DUTIES AND RESPONSIBILITIES:

    - Routinely check for incoming jobs from email

     

    -Accurately code customer tickets in accordance with company prescribed guidelines.

     

    -Address all client inquiries and concerns in a business-like and timely manner.

     

    -Explain complexities and scheduling of each job before assigning jobs to operators.

     

    -Contact clients with questions on incoming jobs regarding specifications, and deadlines.

     

    -Double check correctness of information given on incoming correspondence.

     

    -Verify with the Sales team prior to logging jobs out after they are completed and shipped out.

     

    -Ensure all projects are systematically organized and properly documented.

     

    -Ensure that front desk is clean and always organized.

     

    -Possesses the ability to multi-task without losing focus.

     

    -Provides back-up assistance to the production staff if needed.

     

    -Responsible for other duties as assigned by Manager.

     

    -Lead with professionalism and promptness.

    QUALIFICATIONS:

    • Strong organizational skills and attention to detail

    • Experience with enhancing service offerings

    • Experience with Prepress and offset is a plus

    • Solutions focused - ability to solve problems efficiently

    • Ability to communicate effectively

    • Excellent Customer Service skills and experience

    • Proficiency with MSOffice

    • Graphics Application skills and experience