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  • Sr. Manager - Customer Optimization & Strategic…

    BMO Financial Group (OH)



    Apply Now

    Provides advice and supports the marketing objectives of a business/group. Maintains an understanding of the business/group to produce effective and integrated marketing solutions. Creates, develops and executes marketing plans/strategies that are consistent with brand standards and align to strategic objectives. Develops, recommends and executes marketing plans for initiatives to include customer marketing and communications, integrated sales, promotion/incentive, acquisition/retention. Manages cross-functional relationships across business/groups to leverage opportunities and services. Acts as a liaison between the business, channel, marketing and product functions in order to provide input into the central customer optimization process and ensure alignment.

     

    + Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

    + Ensures alignment between values and behaviour that fosters diversity and inclusion.

    + Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

    + Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.

    + Attracts, retains, and enables the career development of top talent.

    + Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

    + Provides strategic input into business decisions as a trusted advisor.

    + Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.

    + Acts as a subject matter expert on relevant regulations and policies.

    + Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.

    + Helps determine business priorities and best sequence for execution of business/group strategy.

    + Conducts independent analysis and assessment to resolve strategic issues.

    + Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.

    + Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.

    + Builds effective relationships with internal/external stakeholders and ensures alignment.

    + Acts as the prime subject matter expert for internal/external stakeholders.

    + Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

    + Defines business requirements for analytics & reporting to ensure data insights inform business decision making.

    + Monitors and tracks performance, and addresses any issues.

    + Designs and produces regular and ad-hoc reports, and dashboards.

    + Leads/participates in the execution of operational programs; assesses and adapts as needed to ensure quality of execution.

    + Plans and controls unit operating expenses in accordance with forecasts.

    + Makes recommendations to leaders on financial management processes based on changing requirements.

    + Leads/participates in the design, implementation and management of core business/group processes.

    + Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.

    + Develops and implements short and long term plans/strategies, activation plans, schedules, budgets, communications and tactical plans, as required.

    + Monitors progress against milestones, recommends and implements adjustments as necessary to meet business objectives.

    + Oversees/coordinates the development and distribution of marketing solutions per assigned channels/media for campaigns, partnerships and special events/conferences.

    + Develops and maintains relationships with internal/external partners to include vendors and suppliers.

    + Identifies emerging issues and trends to inform decision-making.

    + Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.

    + Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.

    + Implements changes in response to shifting trends.

    + Broader work or accountabilities may be assigned as needed. **Qualifications:**

    + Typically 7+ years of relevant experience and post-secondary degree in related field of study.

    + Degree in business, marketing or communications.

    + MBA an asset.

    + Extensive knowledge of investment banking, products and solutions.

    + Extensive knowledge of strategic planning and execution.

    + Experience in marketing, public relations or advertising.

    + Seasoned professional with a combination of education, experience and industry knowledge.

    + Verbal & written communication skills - In-depth / Expert.

    + Analytical and problem solving skills - In-depth / Expert.

    + Influence skills - In-depth / Expert.

    + Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.

    + Able to manage ambiguity.

    + Data driven decision making - In-depth / Expert.

    Salary:

    $90,000.00 - $167,000.00

    Pay Type:

    Salaried

     

    The above represents BMO Financial Group’s pay range and type.

     

    Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

     

    BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

     

    About Us

     

    At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

     

    As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

     

    To find out more visit us at https://jobs.bmo.com/us/en

     

    BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

     

    BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

     

    Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

     


    Apply Now



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    BMO Financial Group (OH)
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