• Airport Hospitality & Leisure Manager

    The Resort at Paws Up (Greenough, MT)


    Join the Team at Montana's Premier Luxury Ranch Resort!

    About Paws Up Montana:

    Nestled on a breathtaking 37,000-acre ranch, Paws Up Montana embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike.

    Position:

    The role of the Airport Hospitality and Leisure Manager is to host incoming and outgoing guests of Paws Up, while concentrating on the building of relationships of Paws Up clientele, which potentially leads to new and profitable business. Our ideal candidate skillfully and strategically converses with guests about our resort experience and ensures that the guests have the best possible experience. Additionally, the candidate will act as a liaison between Travel Advisors and guests on property, anticipating and troubleshooting any needs of our guests during their stay.

    What We Offer:

    + Medical, Dental, Vision Insurance

    + 401K with Employer Match

    + Paid Time Off – 9 Floating Holidays and 15 Personal Days

    + Career Development and Advancement Opportunities

    + Life Insurance, Long Term, and Short-Term Disability

    + Employee Assistance Program (5 free counseling sessions)

    + Referral Bonus Program (Get paid $250 to recruit)

    + Carpool Reimbursement ($5-$20/Day)

    + Employee Discounts on Merchandise (30% on select items in our retail store)

    + Employee Lunch Provided

     

    See for Yourself! https://youtu.be/OMstfigzWXk?si=VLVEQDaAGChmD9it

    Primary Responsibilities:

    • Monitor and management of our Lounge for the duration of each shift.

    • Ability to focus attention on member needs, remaining calm and courteous at all times.

    • Face to face client communications while maintaining a "customer service first" and relationship building mentality.

    • Cultivate positive relationships with members and guests, travel agencies, and corporate partners to ensure customer satisfaction and loyalty

    • Experience working around confidential and sensitive information.

    • Effectively cross-sell activity revenue centers

    • Greet all VIP and Travel Advisor booked guests upon arrival.

    • Proactively check in with guests during their visit to ensure satisfaction, provide support, and address any immediate concerns in real time.

    • Maintain ongoing communication with the Director of Leisure Sales to escalate and resolve Travel Advisor booked guest concerns, feedback, or follow-up needs in a timely manner.

    • Monitor special occasions and stay notes for Travel Advisor clients to support a seamless and personalized experience.

    • Collaborate with key departments (Concierge, Reservations, Activities, and Housekeeping) to ensure alignment on guest itineraries, expectations, and needs.

    Looking for team members with:

    • Previous experience in hospitality preferred.

    • Ability to work cohesively and collaboratively as part of a team.

    • Strong interpersonal and problem-solving abilities.

    • Ability to work well under pressure in a fast-paced environment.

    • Experience working with high end clients in a luxury hospitality setting preferred.

    • Ability to work in a fast-paced environment

    • Ability to communicate effectively to perspective and existing clients

    • Minimum of 1-2 years of group sales experience in a management role with a full-service property

    • Exceptional communication skills-both written and verbal-with a knack for active listening and adaptability.

    • Experience with the luxury market and nuances of communication required between client and resort

     

    If you are passionate about hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana!

     

    Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.