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Details

Open Date

**Requisition Number** PRN41960B

**Job Title** Program Assistant

**Working Title** Donor Services Assistant – 40 Hours with Benefits

**Job Grade** C

**FLSA Code** Nonexempt

**Patient Sensitive Job Code?** No

**Standard Hours per Week** 40

**Full Time or Part Time?** Full Time

**Shift** Day

Work Schedule Summary

Typical hours within the period Monday-Friday 9:00 am-5:00 pm. This is primarily an in-office position, with the possibility of occasional hybrid/remote work.

**VP Area** President

**Department** 00335 - KUER

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** $16.00 - $18.00

**Close Date** 06/11/2025

Priority Review Date (Note - Posting may close at any time)

Job Summary

KUER / NPR Utah is seeking a 40 hour per week Donor Services Assistant to join its team of public media professionals. This benefited position will serve as the primary point of contact for station donors and listeners. The position responsibilities include, but are not limited to, responding to public inquiries, processing gift information, maintaining membership records and supporting the overall mission of the station. This position will work extensively in a donor database, utilizing the database to access and update member accounts and enter donations. This position will assist in promptly responding to phone calls, emails and incoming and outgoing postal mailings to members. May assist with additional fundraising tasks during pledge drive seasons.

Our ideal candidate is an inclusive team member with the ability to build trust on their team and in the community we serve. The candidate should have a commitment to the station’s core values and have the ability to be mindful of the diverse voices and lived experiences in our community that broaden perceptions and find common ground.

KUER’s work is driven by its public service mission: to enhance the lives of its audiences with a blend of news, information and entertainment in an unbiased, non-commercial context and create an ongoing source of service and support vital to community organizations.

KUER is dedicated to serving the entire Utah community and upholding core values of innovation, inclusion, education, independence and integrity.

The ideal candidate should align with the core values of KUER and possess an understanding of the diverse perspectives and experiences within our community, enhancing mutual understanding and collaboration.

Responsibilities

+ Provide general customer service for KUER donors – including communication via phone calls, email and in-person.

+ Monitor and respond promptly to donor phone calls and emails.

+ Process daily gift transactions via donor database.

+ Work with new software, Excel, Word and Google docs.

+ Manage weekly processing and delivery of donor thank you letters and gifts.

+ Maintain accurate and organized database records.

+ Support the planning and implementations of the fundraising campaigns, including spring, fall and other fund drives.

+ May be asked to help participate to staff in-person events for the station.

+ Follow all University of Utah charitable guidelines to ensure proper handling of donors, data integrity, and PCI Compliance.

Minimum Qualifications

Associate’s degree in a related field, or equivalency (one year of education can be substituted for two years of related work experience), plus two years of related experience required; ability to use logic and reasoning to prioritize tasks; computer skills including word processing, spreadsheet software, and/or database software preferred; demonstrated human relation and effective communication skills also required.

Bachelor’s degree in a related field may be preferred.

Department Specific Qualifications:

+ Word processing, data entry, and/or customer service experience.

+ Experience with Microsoft Office applications such as Word and Excel

+ Efficient typing skills and speed (45+ WPM ).

+ High level of professional courtesy and communication skills

+ Ability to use time and resources effectively and efficiently.

+ Must be able to work under pressure and meet deadlines.

Lifting up to 30lbs, carting up to 200 lbs.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

+ Excellent verbal and written communication skills.

+ Spanish or other second language preferred.

+ Professional experience related to database management and customer service; non-profit experience preferred.

**Type** Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.