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Multifunction Services Intermediate Supervisor

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

+ Excellent medical, dental and vision coverage effective on your very first day

+ 2:1 Match on retirement savings

Responsibilities*

Basic Function and Responsibility

+ Provides oversight and maintenance of the operational and personnel activities of one or more processes in the Logistics Department to ensure consistent, efficient and cost contained services are provided to all UMHS internal and external customers.

Essential Duties and Responsibilities

+ Responsible for the supervision of one or more processes in the Logistics Department; assigns the work of staff.

+ Initiate and prepare forms for personnel and payroll processes.

+ Monitors compliance and trains team members with/on current department and institutional policies and procedures and all government and regulatory agency codes and regulations.

+ Monitors productivity standards/control systems for responsible processes, interprets this information and exercises action as appropriate to ensure maximum work efficiency; communicates findings, and suggested improvement/resolutions, to manager.

+ Assesses, implements and documents ongoing training, education and orientation programs for respective work area(s).

+ Assist manager with new work area policies and procedures, develops training materiel and then ensures training is completed, incorporating P.D.C.A. quality improvement method and LEAN principles, along with safety compliance.

+ Evaluates proficiency and performance of staff and initiates corrective or disciplinary action as necessary.

+ Maintains appropriate supplies and tools necessary for process team members to provide services.

+ Collaborates interdepartmentally with customers and suppliers, to resolve service problems..

+ Maintains a professional customer sensitive rapport with hospital personnel, along with patients and visitors.

+ Handles employees' complaints and grievances

+ Interview and hire new employees and ensure training and performance measures are met; provide manager with information when necessary.

+ Conducts progressive corrective action promptly, up to and including termination, when necessary.

+ Related Duties and Responsibilities

+ Participates in the development and preparation of new and existing program proposals, and various reports. Assists Manager in development, implementation, and communication of projects.

+ Assists Manager in development, implementation, and communication of projects.

+ Provides technical assistance, consulting services and training in specific area of expertise both within and outside the Medical Center.

+ Participates, leads and facilitates committees/teams

+ Participates in product evaluations of medical equipment and supplies and provides advice and opinions relative to their purchase.

+ Provide customer survey data to manager

+ Assist manager to remain within operating budget.

+ Performs other related duties as specified and assigned

Required Qualifications*

+ Bachelors Degree or Associates degree plus 2 years supervisory experience in an educational, healthcare, hospitality or other related field; or 6+ years of supervisor experience or equivalent military or professional experience

+ Strong work ethic, intense drive, and initiative for quality and customer service

+ Excellent written and oral communication skills

+ Excellent listening and empathy skills

+ Excellent problem-solving skills both one-on-one and in group situations

+ Ability to utilize a participative approach to managing staff

+ Understanding of budgeting processes and awareness of profit and loss concepts

+ Excellent administrative and organizational skills and an ability to prioritize

+ Ability to function appropriately under stressful conditions

+ Ability to work weekends and/or holiday rotation

+ Willingness to work longer hours as needed

Desired Qualifications*

+ Associates Degree, or higher, is desired, or 2 or more progressive years of supervisory skills.

+ Considerable knowledge of University policies and procedures, and regulations, is desired.

+ Reasonable business experience in an administartive capacity is desired.

+ 1-2 years of experience in a union environment

Work Schedule

Standard hours: 40

Work days: Monday-Friday

Shift start/end times: 3:00pm-11:00pm

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

263346

Working Title

Multifunction Services Intermediate Supervisor

Job Title

Multifunction Svcs Inter Supr

Work Location

Kahn Health Care Pavilion

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Um Hospital

Department

MM Logistics Patient Equipment

Posting Begin/End Date

5/13/2025 - 5/20/2025

Career Interest

Facilities Operations