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Greetings!

Our client is the world's largest credit union with over 10 million members, over $149 billion in assets, and over 23,000 employees.

Our client Navy Federal Credit Union is seeking a UX Researcher (HR)-15500-Hybrid in Vienna, VA/Pensacola, FL/Winchester, VA. You seem to have a rock-solid profile and your overall background seems to be a great match for the position.

Please review the below information for clarity on the position description.

Description

To assist in planning, leading and formulating user-centered design strategies and solutions for experiences and initiatives using insights and inputs gathered from moderately complex profile research projects, psychology and user experience (UX) best practices. Serve as a change agent, looking for new ways to solve moderately complex problems. Work cross-functionally to conduct research and perform analysis to uncover opportunities and formulate innovative solutions that deliver value and create exceptional experiences. Works under limited supervision from higher level peers and/or leadership on moderately complex projects and analysis. Exercises judgement within defined procedures and practices.

Responsibilities

+ Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes

+ Identify and analyze the user experience by evaluating/leading projects end to end; developing guides and screeners, moderate, analyze, synthesize, make recommendations regarding prioritization, and deliver results,

+ Lead the development and maintenance of experience and journey maps throughout life cycle of projects

+ Perform the gathering, analyzing, developing and creating user stories that capture the user's needs

+ Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys

+ Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence upwards and laterally to drive organizational change and alignment

+ Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, live workshops or brainstorms, etc.)

+ Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes

+ Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization

+ Collaborate with business partners, stakeholders, and cross-functional teams to champion a centric approach to Navy Federal's products and services based on findings and feedback

+ Serve as liaison regarding moderately complex research and how the findings relate to other channel services

+ Utilize established strategies and tools to achieve and enhance value for users more efficiently and effectively

+ Perform moderately complex analysis to quantify the benefit and value of potential features/enhancements to enable justification and prioritization

+ Lead user experience initiatives with assignments across work streams

+ Perform other duties as assigned

Qualifications

+ Experience in user experience/market/consumer research, project management, and analysis in support of strategic planning initiatives

+ Well-versed in multiple research methodologies, such as 1:1 usability studies - both in-person and remote, ethnography, contextual interviews, innovation and co-design workshops, journey mapping, eye-tracking, unmoderated usability, focus groups, card sorting, persona development, surveys, site-intercept, benchmarking, and other user testing techniques

+ Ability to multi-task and prioritize multiple projects with minimal direction

+ Experience using third-party UX research platforms to recruit participants and conduct studies

+ Experience with quantitative market research methods to enable effective partnership with market researchers

+ Experience in quantitative, behavioral analysis and statistical concepts

+ Experience creating research deliverables (frameworks, videos, toplines, etc.)

+ Working knowledge of financial industry best practices/trends, products and services

+ Significant experience working and communicating with all levels of employees, management, stakeholders, and vendors; build relationships through rapport, trust, diplomacy, and tact

+ Experience with Agile methodologies and principles (Scrum, XP, Lean, etc.)

+ Advanced communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing

+ Effective skill in research, analysis, problem-solving and negotiation

+ Advanced interpersonal, verbal, and written communication skills

+ Effective and proficient word processing, database, spreadsheet, and presentation skills

+ Advanced planning, organizational, and problem solving skills

+ Desired – background in related fields such as tech, product development, design

+ Desired – experience with design thinking

+ Desired - Master's Degree Human Factors, Social Science, Strategy, Market Research, Psychology, Information Technology, Design, Cognitive Science, and/or the equivalent combination of education, training or experience.