• ServiceNow Systems Administrator

    SAIC (Annapolis Junction, MD)


    Description

    SAIC has an immediate opening for a ServiceNow Administrator in Annapolis Junction, on a very exciting program! In this role you will do many different things such as:

     

    + Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems

    + Manage IT system infrastructure and any processes related to these systems

    + Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.

    + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

    + Provide support for the escalation and communication of status to agency management and internal customers

    + Provide support for the dispatch system and hardware problems and remains involved in the resolution process

    + Configure and manage UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

    Qualifications

    + Must currently hold an Active TS/SCI and Poly clearance

    + Bachelor’s degree, or commensurate experience can be substituted for the degree

    + Minimum of 9 years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity is required

    + 4 years of experience with Service Management (ITSM) is required

    + 2 years of experience with ServiceNow platform is required

    + 1 year experience integrating ServiceNow with other applications is required

    Desired:

    + ServiceNow System Administrator certification

    + DoD 8570 compliance Information Assurance Technical (IAT) Level II certification

     

    Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

    REQNUMBER: 2504643

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability