• Technical Services Analyst

    SAIC (Chantilly, VA)


    Description

    SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA.

    Responsibilities:

    + Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software.

    + Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

    + May be involved in customer installation and training.

    + Provides support to customer/users where the product is more technical or sophisticated in nature.

    + Will be involved in customer installation and training.

    + Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation.

    + Maintaining asset records.

    Qualifications

    Required Education:

    + Bachelor's Degree and 2+ years of IT support experience. An additional 4+ years of experience may be considered in lieu of a degree.

    + Ability to learn customer support processes and techniques.

    + Ability to work well with all teammates and multi-task in a fast-paced environment.

    + Outstanding analytical and problem-solving skills, and excellent customer service.

    + Excellent Interpersonal, written, and oral communication skills.

    Required Clearance & Certification:

    + Must be a US Citizen with an active TS/SCI w/Poly.

    + DoD 8570 IAT Level II certification.

    REQNUMBER: 2505746

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability