• Client Service Representative

    Access Dubuque (Dubuque, IA)


    Client Service Representative

    Cottingham & Butler/ SISCO

    1 Positions

    ID: 4030548008

    Posted On 02/11/2025

     

    Refreshed On 04/23/2025

     

    Job Overview

    What our Client Service Representatives do and why it’s important:

    Cottingham and Butler is growing and we are adding Client Service Representatives to our team! As a Client Service Representative, you will work directly with our clients to help keep their accounts up to date. You will make a direct impact on a daily basis by carrying out the top-tier services that define Cottingham and Butler.

    In practice, the core activities of your job will be to:

    • Ensure that client accounts are up to date so they can continue to operate

    • Build relationships with clients through friendly interaction, timely execution of requests, and close attention to detail

    • Consolidating and communicating important information by putting together reports

     

    Video Overview: Click here (https://vimeo.com/manage/videos/679835866/29d2087f1f) to watch an interview with an actual Client Service Representative.

    Strengths and skills necessary for success in the role:

    Our outstanding team of Client Service Representatives are one of the main reasons we have a client retention rate well above the industry standard. Because you will be in such a key role, there are several important characteristics we look for: outstanding communication and interpersonal skills, the ability to handle and prioritize many different tasks, the ability to work well under pressure, and strong attention to detail.

     

    If you come from an insurance background that’s great! However, we understand that most people don’t which is why we are willing to train you on the technical details. It’s more important to us that you embody the right personal characteristics. While we don’t expect you to be perfect in every aspect of the job right away, the aforementioned traits are essential for success in the role.

     

    **Full-Time Benefits -** _Most benefits start day 1_

    + Medical, Dental, Vision Insurance

    + Flex Spending or HSA

    + 401(k) with company match

    + Profit-Sharing/Defined Contribution (1-year waiting period)

    + PTO/Paid Holidays

    + Company-paid ST and LT Disability

    + Maternity Leave/Parental Leave

    + Subsidized Parking

    + Company-paid Term Life/Accidental Death Insurance

    About Cottingham & Butler:

    At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.

     

    As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.

     

    Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn (https://www.linkedin.com/company/cottingham-&-butler/) | Facebook (http://www.facebook.com/cottinghambutler)

     

    Primary Contact

     

    12213

     

    Human Resources

     

    ,

     

    563-587-5104

     

    Phone

     

    Phone

     

    Phone

     

    563-587-5922

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    True

    Job Details

    Categories

     

    Customer Service

     

    Health Care

     

    Insurance

     

    Sales/Service

     

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Company ID

     

    943

     

    Job REQ #

     

    4030548008

    \# Positions

    1

     

    Start Date

     

    20250211

     

    End Date

     

    20250619

     

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    Cottingham & Butler/ SISCO

     

    About the Company

    ABOUT THE COTTINGHAM & BUTLER COMPANIES

    Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.