• Hybrid Customer Service Representative

    Staff Management | SMX (Austin, TX)


    With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.

     

    Are you a customer service pro looking for a dynamic **hybrid** role in **Austin, TX** ? We're hiring **Customer Service Representatives** to join our team, offering **$22-$24/hour** ! This full-time position works **Monday to Friday, 8:00 AM to 5:00 PM** , with rotating weekends. If you're ready to deliver exceptional service and thrive in a flexible environment, connect with our RPS Recruiter Melanie at **[email protected]** to learn more!

     

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    Perks & Benefits: Direct Deposit or Cash Card pay options, Medical / Dental Insurance.

     

    Shifts: 1st Shift, Weekend Shifts.

     

    Employment Types: Temporary or Contract.

     

    Pay Rate: $22.00 - $24.00 / hour

    Duties:

    + Answer incoming queue Customer Service calls.

    + Provide exceptional consumer assistance through product knowledge and technical insight.

    + Proactively manage operational queues through e-mail responses, call-backs, and inventory updates.

    + Establish and maintain an influential customer service culture and provide the appropriate environment for teamwork.

    + Develop and maintain positive and effective working relationships with peers and cross-functional teams.

    + Display the highest level of Integrity, Customer Experience, Leadership, Strategic Agility, and additional core competencies essential to business success.

    + Callaway Golf Pre-Owned, SHOP, Spree, Gift Card, Proline Pre-Owned, and VIP business channels understanding.

    + Flexible hybrid schedule consisting of and including evenings and weekends as assigned.

     

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    Position Requirements:

    TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

    + Excellent verbal and written communication skills.

    + Advanced digital navigation skills.

    + Strong analytical, critical thinking, and creative problem-solving skills.

    + Ability to drive consensus through effective communication and positive team relationships.

    + In-depth golf industry knowledge, including products, trends, and customer preferences.

    EDUCATION AND EXPERIENCE

    + Bachelor's degree or equivalent

    + Minimum 2 years of Sales/Customer Service call center experience

    + Extensive knowledge of the Golf Industry

    + Call Center/telemarketing background

     

    Requirements: Background Check, Drug Test, Must be at least 18 years old., required education: Bachelors.

     

    Work Location: Callaway, Austin, TX 78754.

     

    Job Types: Call Center.

     

    Industry: Customer Service/Call Center.

     

    The hourly rate for this position is anticipated between $22.00 - $24.00 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee''s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at https://flimp.live/trueblueassociates#home .

     

    SMX, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law.

     

    Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at [email protected] or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

     

    SM | SMX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law.