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Description

Job overview and responsibilities

As a Sr. Engineer, you will be a self-starter who is seen as a technical expert in Site Reliability Engineering, responsible for the day-to-day performance and availability of enterprise applications used across United’s businesses. This will be accomplished with a combination of general application/environment understanding and the use of analytics and automation tools provided to you for both cloud and on-premises. You will also participate in a 24x7 on-call rotation and be accountable for all aspects of IT Service Delivery, including incident, problem, and change management and ensure adherence to these processes, from coding to scaling applications, performance tuning and post-mortem analysis. Lastly, as the Sr. Engineer, you will drive thought leadership and function as an interim leader in the absence of the Sr. Manager, partnering with DevOps teams to define and implement observability and monitoring practices during the SDLC.

+ Collaborate proactively with interdisciplinary teams across the IT department to identify and mitigate unplanned application downtime and engage in thorough root cause analysis post-outage, improving system designs for automated troubleshooting

+ Partner with Application Development and DevOps teams to continuously refine application instrumentation in order to maximize reliability and availability, enforcing best practices and enhancing system optimization

+ Continuously build upon knowledge of the assigned portfolio of applications to understand architecture, usage patterns, performance trends, outages, and business impact, creating strategies to proactively identify and report application performance problems and failures, detecting and preventing issues to mitigate operational risks

+ Continuously monitor the production environment availability and take a holistic view of system health, service performance and availability, including real user monitoring, logging, distributed tracing and alerting for cloud and on-premise systems

+ Engage with project teams to guarantee that operational monitoring and instrumentation requirements are addressed by defining and implementing SLI, SLO and SLA during application deployment

+ Develop expert-level knowledge of SRE and Observability toolsets to maintain and enhance our Observability practices and solutions, implementing proactive self-healing capabilities to avoid real user impact

+ Serves as mentor to other team members to provide support and guidance in performing core functions, and in championing the adoption of SRE practices

Qualifications

What’s needed to succeed (Minimum Qualifications):

+ Bahcelor's degree in information technology, Computer Science, or relevant field

+ 4+ years in an IT organization with experience in end user technical support or systems administration

+ 4+ years of experience with ITIL Service Management, SRE practices or Observability solutions for cloud in a medium to large IT organization

+ 3+ years of experience with DevOps in a medium to large IT organization

+ 2+ years of proven experience using Dynatrace, DQL and large enterprise experience is a plus

+ 1-2 years of experience leading small projects or teams

+ Experience with distributed storage technologies such as EC2 (Elastic Compute Cloud), S3 (Simple Storage Service), RDS (Relational Database Service), VPC (Virtual Private Cloud), Lambda, and CloudFormation

+ Proficiency with dynamic resource management frameworks (Kubernetes, Yarn)

+ Experience with AWS networking services like VPC, Route 53, and CloudFront, with understanding of cloud concepts like IaaS, PaaS, and SaaS

+ Ability to diagnose and troubleshoot issues effectively

+ Proficiency with DevOps practices and tools (CI/CD pipelines, Jenkins)

+ Ability to code (structured and OOP) using one or more high-level languages, such as Python, Java, C# or JavaScript

+ Understanding of API management and integration services like API Gateway, and experience with RESTful and SOAP APIs

+ Dynatrace Associate Certification or AWS Certified DevOps Engineer required

+ Must be legally authorized to work in the United States for any employer without sponsorship

+ Successful completion of interview required to meet job qualification

+ Reliable, punctual attendance is an essential function of the position

The base pay range for this role is $109,820.00 to $149,600.00.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.