• Chargeback Specialist

    Deluxe (Fort Worth, TX)


    This is an IN-OFFICE role located at: 100 Throckmorton Street, Fort Worth, TX 76102

    BENEFITS ELIGIBILITY -> DAY ONE

    WHO YOU ARE:

    Are you extremely organized? Can you focus on the details? Do you take initiative to learn new things? Do you enjoy reviewing information at length? Do you have the ability to understand rules and regulations and then apply that to make sound business decisions?

    ABOUT US:

    Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We are an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

     

    Follow us on LinkedIn (http://www.linkedin.com/company/deluxe/posts/?feedView=all)

    RESPONSIBILITIES

    The Chargeback Specialist is responsible for investigating and resolving credit card disputes and retrieval. It requires detailed transaction research, analytical skills, sound decisions, and documentation of actions taken including phone calls to merchants, ISO, and others as appropriate.

     

    + Apply card associations industry regulations and practices in resolving disputes, working to recover funds for chargebacks, and implementing measures to minimize loss and educating our merchants to prevent future disputes

    + Develop an intermediate knowledge, pertaining to card brands (i.e. Visa/MasterCard/Discover), governing chargebacks, retrieval processes and procedures

    + Maintain knowledge of all card brands regulations and the ability to utilize and understand the card brands regulations rule manuals

    + Work chargeback and retrieval cases from start to finish which includes, merchant notification, gather required information for the dispute code, review documentation to a decision and represent the case to the card brand, review merchant responses,

    + Communicate the outcome of the case back to the merchant/sales office when necessary

    BASIC QUALIFICATIONS:

    + HS/GED and 0 year's experience

    + Must be 18 years of age or older

    PREFERRED QUALIFICATIONS:

    + 1 year in administrative work or customer service

    + Strong verbal and written communication

    + Ability to handle stressful phone calls

    + Possess a high level of integrity

    + Maintain confidentiality

    + Works well as a member of a team

     

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    Benefits

     

    In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

     

    + Healthcare (Medical, Dental, Vision)

    + Paid Time Off, Volunteer Time Off, and Holidays

    + Employer-Matched Retirement Plan

    + Employee Stock Purchase Plan

    + Short-Term and Long-Term Disability

    + Infertility Treatment, Adoption and Surrogacy Assistance

    + Tuition Reimbursement

     

    These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

     

    Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

     

    Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

     

    Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .