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General Summary

Develops, implements and manages a comprehensive Heart Failure program across the System. Works in collaboration with the System Heart Failure Medical Director, Regional Heart Failure Physician Champions, and advanced heart failure Cardiologists on system and local program development and standardization, with a focus on best practices and care innovation. This role will also support other facets and programs of the Heart and Vascular Service line (HVSL).

Duties and Responsibilities

+ In collaboration with the Service Line leadership team, assumes responsibility for the development, implementation and management of the WellSpan Health Heart Failure Program.

+ Supports other Heart and Vascular Service Line (HVSL) program initiatives such as new program strategy and development, IT solutions and vendor engagement as well as service line and system goals.

+ Develops working relationship with Cardiology practice managers, as well as with Medical Service Line and Primary Care Service Line administrative leaders, to advance the care of heart failure patients across the care continuum.

+ Serves as the expert on all aspects of heart failure care to health care professionals, staff, patients, families and the community.

+ Develops and facilitates ongoing professional education programs for key stakeholders such as Emergency Department physicians, hospitalists, EMS providers, nursing, etc.

+ Develops and implements patient educational material for all patients who may benefit from a comprehensive heart failure services program.

+ Develops, coordinates and participates in community awareness programs about heart failure, diagnosis and treatment options.

+ Serves as Co-Chair of the appropriate Clinical Effectiveness Team(s) to facilitate standardization of best practices and collaboration among team members.

+ Organizes services in a manner to ensure timely and appropriate access and triage of services.

+ Facilitates the collection of performance measures to serve as a means to evaluate the overall customer satisfaction, financial performance and long term outcomes.

+ Utilizes measures to identify and implement opportunities for improvement.

+ Ensures consistency and standardization of the program in each market across the System.

+ Coordinates and facilitates patient flow, communication and information flow between inpatient to outpatient care settings as needed.

+ Develops, maintains and updates all required documents for regulatory and/or accreditation bodies such as Joint Commission and Department of Health. Ensures that all mandated measures are collected and submitted in a timely basis and the hospitals are prepared for site visits.

+ Maintains awareness of market share to assess competitiveness of service. Develops and implements plans to optimize market share of Heart Failure services.

+ Works with Marketing staff to effectively educate community and referring physicians about the program.

+ Provides leadership for clinical and administrative process redesign.

+ Provides supervision and oversight to Heart Failure Program coordinators and or advanced practice clinicians at each System site.

+ Ensures that processes and programs are in place to support the success of the heart failure program with all participating hospitals

Common Expectations:

+ Is an active member of hospital and community committees that are related to heart failure patient care and community awareness. Represents the program at local, state and national meetings.

+ Serves as a liaison with pre-hospital providers, EMS, acute rehabilitation centers, other centers, clinics, government agencies and associations.

+ Assists with the development of the annual budget related to the heart failure program, both operating and capital expenses. Ensures quality care is given while maximizing financial reimbursement and developing opportunities for cost savings.

+ Demonstrates motivation for learning through independent reading, professional networking and attending relevant conferences and seminars.

+ Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation

Qualifications

Minimum Education:

+ Masters Degree Required

Work Experience:

+ At least five years clinical experience required.

+ 5 years experience in hospital clinical management required.

Licenses:

+ Basic Life Support Upon Hire Required

WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

Quality of Life. Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch - farm-to-table and beyond. Conveniently located in Central Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing and both professional and semiprofessional services. (Patient population: 535,000)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.