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Job Summary:

(Full Time, Remote)

The Education Analyst plays a key role in the Online Education department, serving as the primary technical resource for problem-solving and supporting the Advanced Learning Center (ALC) platform and its components. This position is responsible for creating and maintaining complex assignments, managing reporting tools, ensuring regulatory compliance, and providing technical support for users. The Education Analyst collaborates with various teams to improve system functionality and user experience while maintaining a focus on accuracy, efficiency, and exceptional customer service.

Requirements:

+ Associate Degree in Information Technology, Management Information Systems or IT and Networking or related field

+ 1-3 years related experience in learning management, computer networking, information technology

Preferences:

+ Bachelor's Degree in Information Technology, Management Information Systems or IT and Networking or related field

+ Advanced Excel Skills

Knowledge, Skills and Abilities

+ Excellent interpersonal skills with the ability to establish solid working relationships with teams and individuals across varying levels of expertise.

+ Strong analytical skills to assess problems in terms of user requirements, data inputs and outputs, available system configurations, and overall project schedules.

+ Ability to communicate technical information effectively to non-technical end-users in an understandable manner.

+ Proficiency in managing user security and permission settings, resolving issues promptly to ensure system functionality and user accessibility.

+ Competence in developing, maintaining, and updating a variety of reports, including ad hoc reports, to meet organizational needs and varying delivery schedules.

About the Opportunity:

+ Serves as the primary technical resource for the Advanced Learning Center platform, providing troubleshooting, support, and escalation of issues as needed to ensure a positive user experience.

+ Creates and manages student groups and assignments for company-wide training, often involving complex data sets, hierarchical structures, and multi-level imports.

+ Develops and validates reports for audits and other organizational needs using reporting tools such as MS Access, Excel, and PDFs.

+ Collaborates with Learning Management System (LMS) vendor customer service to report and resolve technical issues, escalating critical matters and keeping management informed of progress.

+ Ensures compliance with regulatory bodies by developing and communicating policies, procedures, and training materials to associates, facility administrators, and leadership.

+ Coordinates the Annual Assignment Review for enterprise-level courses and curricula, ensuring alignment with organizational policies.

+ Tests and implements LMS updates and new products, recognizing trends and providing actionable feedback to management.

+ Assists in the development of communications, guides, reference materials, and training content to support the Online Education Team and end-users.

+ Maintains competency in specialized medical software programs (e.g., NRP, BLS, ALS, PALS) to provide timely issue resolution and user support.

+ Demonstrates independent judgment in reviewing and challenging content that may violate the organization’s Code of Conduct or Intellectual Property Policy.

+ Performs other duties as assigned.

+ Complies with all policies and standards.

This is a fully remote opportunity

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.