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We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The National Director, Clinical Effectiveness will collaborate with the Market Clinical Directors to enhance clinical leadership by helping to define success metrics, key opportunities for clinical value and tailoring care model components within regional markets, as well as managing a panel of patients. The National Director, Clinical Effectiveness will have a portion of their time allocated to direct patient care as a PCP and/or other clinical duties. The majority of their time is allocated to working closely with market and regional leadership to optimize center and/or market performance and profitability. The allocation of time is dependent on several factors including PCP capacity, regional/divisional needs, size of centers, patient membership and direction of the SVP, Market Clinical Operations.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

+ Assists in designing and executing initiatives to improve clinical outcomes, standardize care practices, and optimize operational efficiency. Collaborate with market leaders to implement evidence-based practices that drive superior patient outcomes.

+ Assesses metrics, outcomes and market conditions in an expeditious manner to recommend and implement necessary changes to obtain and improve them with an impactful result.

+ Serves as coach/mentor/trainer to market clinical leaders and staff providers, giving guidance in best practices, troubleshooting of medical services and operations issues in priority of urgency according to ChenMed standards.

+ Identifies, evaluates, and promotes innovative clinical practices and technologies that can improve care delivery and outcomes. Support the scaling of successful initiatives across markets to drive consistent improvement.

+ Collaborates with the training team to create and deliver education and development programs focused on clinical effectiveness and process optimization. Equips market leaders and clinical teams with the skills and knowledge needed to implement best practices.

+ Proactively identifies opportunities for ChenMed to reduce medical cost (Parts A, B & D).

+ Persuades and influences stakeholders to adopt changes.

+ Partners with Market Clinical Leaders to uncover and solve challenges meeting core model metrics.

+ Identifies derailers and acts upon them to turn around non-profitable markets or centers by instilling a bias for action in the organization.

+ Manages transitions with key stakeholders in the organization by closing identified gaps in management capability.

+ Supports other functions within the clinical COE as needed (Provider Lifecycle and Provider Pipeline, Bootcamp Execution).

+ Delivers outstanding clinical outcomes and service to patient panel as a PCP.

+ Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

+ Current, relevant, and substantial knowledge of areas related to health center licensing and operations, e.g., legal/regulatory, administrative, policy, protocols, and other clinical issues, especially within a managed care environment

+ Demonstrated ability to work effectively independently and as part of a team, in collaborative settings

+ Strong written and verbal communication skills

+ Understands and is committed to maintaining the highest level of confidentiality

+ Demonstrated ability build the trust and respect of patients, staff, colleagues, and external contacts

+ Ability to select, train, and develop Clinical talent to maintain best center performance and patient outcomes

+ Expert problem-solving skills required, including creativity, resourcefulness, timeliness, and technical knowledge related to analyzing and resolving medical/administrative problems

+ Sensitivity to needs of culturally and linguistically diverse patient and employee population

+ Excellent emotional coping skills, adequate to confront difficult emotional situations and emotional responses of others

+ Demonstrated ability to meet or exceed the Service Excellence Standards of the company

+ Demonstrated ability to utilize computer technology and willingness to develop and adapt to the evolving technological requirements of modern medical health center practices required

+ Advanced ability in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database and presentation software

+ Required to travel minimum 25% of the time, limited division/national travel as requested; flexible to work evening, weekends and/or holidays as needed

+ Spoken and written fluency in English

+ This position requires the use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

+ MD or DO in Internal Medicine, Family Medicine, Geriatrics, or similar specialty required.

+ Board certification in a major primary care specialty field of practice

+ Current, valid license to practice medicine including DEA license required.

+ Minimum eight (8) years’ experience in progressively responsible administrative or management-related positions within a primary health care environment, preferably in medically needy and underserved communities and in a community health center setting

+ Previous experience supervising providers and other clinical staff is essential

+ Three (3) years’ previous experience as Medical Director or Associate Medical Director or equivalent with a Medicare or Medicaid patient population preferred

+ Previous experience providing services and exercising leadership in a culturally and linguistically diverse setting, with demonstrated success.

+ Previous experience working within a managed care environment strongly preferred, especially with experience in administrative/management capacity.

+ Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment.

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE (https://careers.chenmed.com/i/us/en/homerevisited)

Current Contingent Worker please see job aid HERE to apply