• Healthcare System Marketing Director

    Community Health Systems (Knoxville, TN)


    Essential duties and responsibilities include the following. Other duties may be assigned.

    MARKETING STRATEGY DEVELOPMENT and DEPLOYMENT

    o Collaborates with CHS Regional Marketing Director/VP, CHS teams, vendors and hospital leadership to identify and

    recommended marketing strategies

    o Collaborates with hospital leadership, CHS leads and approved marketing vendors in establishing and executing

    annual marketing plans

    o Applies knowledge and experience to ensure strong, actionable creative and promotions

    o Influences colleagues to ensure optimal marketability and seamless consumer-to-patient pathways

    o Leverages the approved marketing budget to its fullest extent to drive volume and maintain positive reputation

    o Serves as the marketing expert within the facility, with the ability to communicate marketing strategy with

    knowledge and conviction to stakeholders

    o Diligently seeks to measure, track, and communicate ROI and KPIs related to marketing projects

    o Guides market research programs, when appropriate and approved

    INTERNAL/EXTERNAL COMMUNICATIONS and MEDIA RELATIONS

    o Serves as hospital media contact and hospital spokesperson when appropriate

    o Proactively and continuously seeks positive media coverage to support the network’s image and growth of

    network services

    o Maintains an internal communications framework to support network communications efforts toward employee

    engagement and positive workplace culture

    o In support of growth initiatives and reputation management, establishes and oversees the network’s community

     

    outreach strategies, including CHS Community Connections messaging as well as appropriate community

    sponsorships and events

    o Stays abreast of overall hospital market share, service line market share, market dynamics and other data to help

     

    identify new growth strategies

    OWNED MEDIA MANAGEMENT

    o Oversees network websites to ensure optimized, up-to-date, compliant and consumer-oriented content

    o Oversees online reputation management for the hospital, practices and providers by monitoring and responding to

    patient reviews and ratings

    o Oversees organic social media plans

    ? PERSONNEL MANAGEMENT and TEAM COLLABORATION

    o Supervises network Marketing team by ensuring appropriate skills application and organizing projects/strategies

    around appropriate objectives and timelines

    o Fosters the tenets of the Community Cares culture and organizational Strategic Imperatives

    o Coordinates with director(s) of professional outreach to support efforts toward physician alignment, and with

    practice administration to support affiliated medical group performance

    o Remains aware of and compliant with all marketing-related guidelines and corporate policies related to

    communications, advertising and promotions, physician relations and other topics as applicable

    o Participates in Corporate-organized marketing education webinars and utilizes provided toolkits and templates

     

    customized for the benefit of the hospital/medical group

    Qualifications:

    This position requires excellent written and verbal communication skills, proficiency with Excel, PowerPoint and Word, as well as an

     

    understanding of digital and print design. Professional writing skills are highly desired. Outstanding organizational skills are

     

    necessary to support multiple and various projects. Finally, this position requires the ability to collaborate and communicate with a multitude of key stakeholders, both internal and external.

    Education/Experience:

    Bachelor’s or master’s degree in marketing, communications, journalism, or a related field. Minimum 10 years direct marketing

     

    experience, preferably in healthcare, with reasonable leadership experience. Strong analytical skills that demonstrate the ability to

     

    identify and act on insights that drive business results.

     

    To apply, please email [email protected]

    INDCLINIC

    Equal Employment Opportunity

    This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.