• Customer Service Associate IV

    TE Connectivity (Middletown, PA)


    CUSTOMER SERVICE ASSOCIATE IV

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

     

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    Job Overview

     

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

     

    This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee. HYBRID ROLE

    Customer Engagement and Relationship Management:

    o Serve as the central point of contact for assigned accounts, providing timely responses to inquiries and fostering proactive communication.

    o Build and maintain strong relationships through regular customer interactions, formal feedback surveys, and tailored meetings.

    o Act as a liaison between customers and internal teams to resolve escalations, propose solutions, and drive process improvements.

    Order and Service Management:

    o Process customer orders, changes, returns, and quotes in SAP or similar systems.

    o Review and ensure compliance with customer terms, quality requirements, and contractual obligations.

    o Oversee scheduling agreements, monitor critical shipments, and expedite orders as required.

    Customer Success and Performance Improvement:

    o Drive initiatives for Extraordinary Customer Experience (ECE) and satisfaction metrics like STR, CES, FCR, and NPS.

    o Conduct root-cause analysis of issues and implement corrective actions to improve service delivery.

    o Identify opportunities for streamlining processes and eliminating inefficiencies.

    Technical Support and Problem Resolution:

    o Address technical inquiries using internal resources, and provide alternative solutions when necessary.

    o Investigate and resolve customer issues related to delivery, price, and quality.

    o Collaborate with Key Account Managers and other stakeholders to meet on-time delivery and operational goals.

    Cross-Functional Collaboration and Continuous Improvement:

    o Represent the "voice of the customer" to internal teams, facilitating effective communication and alignment.

    o Participate in training sessions, process improvement initiatives, and cross-departmental projects.

    o Mentor and support new team members to enhance team capabilities.

    What your background should look like:

    • Bachelor’s degree preferred or minimum 5 years of experience in a customer service/account management role, preferably in a B2B industrial environment.

    • Proficiency in Microsoft 365 tools (Excel, Word, PowerPoint, etc.) and SAP or other ERP systems.

    • Strong interpersonal, communication, and organizational skills with an emphasis on customer orientation.

    • Demonstrated ability to manage multiple tasks, meet tight deadlines, and work with minimal supervision.

    • Excellent analytical skills and process improvement focus, including familiarity with Lean principles.

    • Flexibility to travel 10-25% of the time for customer meetings, audits, and business reviews.

    Competencies and Key Attributes

    • Exceptional time management and attention to detail.

    • Strong collaboration and teamwork abilities.

    • Ability to handle high-pressure situations with professionalism and efficiency.

    • Proven problem-solving and negotiation skills.

    • Commitment to delivering an extraordinary customer experience through proactive and innovative service delivery.

     

    Competencies

     

    Building Effective Teams

     

    Managing and Measuring Work

     

    Motivating Others

     

    SET : Strategy, Execution, Talent (for managers)

     

    Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

    ABOUT TE CONNECTIVITY

    TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn (https://www.linkedin.com/company/te-connectivity/) ,Facebook (https://www.facebook.com/teconnectivity/) ,WeChat, (http://www.te.com.cn/chn-zh/policies-agreements/wechat.html) Instagram andX (formerly Twitter). (https://twitter.com/TEConnectivity)

    COMPENSATION

    • Competitive base salary commensurate with experience: $46,800– $70,200 (subject to change dependent on physical location)

    • Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.

    • Total Compensation = Base Salary + Incentive(s) + Benefits

    BENEFITS

    • A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

     

    EOE, Including Disability/Vets

    IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

    TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity **never requests payment or fees** from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come **only from actual email addresses ending in @te.com** . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

    Location:

    MIDDLETOWN, PA, US, 17057

    City: MIDDLETOWN

     

    State: PA

     

    Country/Region: US

     

    Travel: None

     

    Requisition ID: 135123

    Alternative Locations:

    Function: Customer Service

     

    TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.