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Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Essential Duties and Responsibilities:

+ Oversee the departments overall needs and communicate them with the Billing Manager.

+ Train, schedule, and delegate responsibilities to billing staff.

+ Deliver daily review of performance reporting and identification of performance trends to Billing Director.

+ Identify training gaps amongst support staff and coordinate support staff development.

+ Provide recommendations on employee and department training needs.

+ Produce and review reports on a daily, weekly, monthly, quarterly, annual, and as needed basis and deliver to Billing Manager.

+ Assist in making hiring decisions, including interviewing.

+ Oversee shift change notifications and assignments.

+ Assists with performance reviews in a timely manner.

+ Attends regular team meetings with leadership and support staff.

+ Maintain overall responsibility for team employee morale.

+ Set the example relating to professionalism, attendance, attitude, Diatherix and attire.

+ Create and foster a team environment with all the billing team and leadership team.

+ Must be able to work standard operating hours 8-5:30pm Monday-Friday.

+ Must be able to work evenings, weekends as required to meet business needs.

+ Perform other duties and assignments as needed.

Core Competencies with Definition

Oral Communication: The ability to express oneself clearly in conversations and interactions with others.

+ Speaks clearly and can be easily understood.

+ Tailors the content of speech to the level and experience of the audience.

+ Uses appropriate grammar and choice of words in oral speech.

+ Expresses ideas concisely in oral speech.

+ Summarizes or paraphrases his/her understanding of what others have said to verify understanding and prevent miscommunication.

Written Communication: The ability to express oneself clearly in business writing.

+ Expresses ideas clearly and concisely in writing using grammatically correct language.

+ Tailors written communications to effectively reach an audience.

+ Uses graphics and other aids to clarify complex or technical information.

+ Uses an appropriate business writing style.

Managing Change: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.

+ Works cooperatively with others to produce innovative solutions.

+ Helps employees to develop a clear understanding of what they will need to do differently, as a result of changes in the organization.

+ Implements or supports various change management activities (e.g., communications, education, team development, coaching).

+ Establishes structures and processes to plan and manage the orderly implementation of change.

+ Helps individuals and groups manage the anxiety associated with significant change.

+ Facilitates groups or teams through the problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and methods.​​​​​

Providing Motivational Support: The ability to enhance others’ commitment to their work.

+ Recognizes and rewards team members for their achievements and contributions.

+ Expresses pride in the group accomplishments and encourages team members to feel good about their accomplishments.

+ Finds creative ways to ensure that team members view their job rewarding.

+ Identifies and promptly tackles morale problems.

+ Gives talks or presentations that energize groups.

Fostering Teamwork: The ability to demonstrate interest, skill, and success in getting groups to learn to work together.

+ Provide opportunities for people to learn to work together as a team.

+ Enlist the active participation of everyone.

+ Ensure that all team members are treated fairly.

+ Recognizes and encourages the behaviors that contribute to teamwork.

Forward Thinking: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.

+ Anticipates possible problems and develops contingency plans.

+ Notices trends and develops plans to prepare for opportunities or challenges.

+ Anticipates the consequences of situations and plans accordingly.

+ Anticipates how individuals and groups will react to situations and information and plans accordingly.

Initiative: Identifies what needs to be done and does it before being asked or before the situation requires it.

+ Does more than what is normally required in a situation.

+ Seeks out others involved in a situation to learn their perspectives.

+ Takes independent action to change the direction of events.

Developing Others: The ability to delegate responsibility and to work with others and coach to develop them.

+ Provides helpful, behaviorally specific feedback to others.

+ Shares information, advice, and suggestions to help others to be more successful; provides effective coaching.

+ Gives people assignments that will help develop their abilities.

+ Regularly meets with employees to review their development progress.

+ Recognizes and reinforces people’s developmental efforts and improvements.

+ Expresses confidence in others’ ability to be successful.

+ Associates degree preferred

+ 5+ years of experience managing a team of 30+ employees preferred.

+ Medical billing background a plus but will train

+ Must have thorough understanding of HIPAA compliance and PHI management

+ Superior analytical and problem-solving skills

+ Strong verbal and written communication skills a must

+ Tableau reporting a plus

+ Proficient in the use of computers and common office equipment

+ Must be energetic, dependable with good attendance and have excellent customer service skills

+ Strong written and verbal communication skills

+ Strong interpersonal skills

+ Ability to work independently as well as with a team in a fast-paced environment

+ Proven teaming abilities

+ Strong proficiency with Microsoft Excel and Outlook as well as the ability to learn new applications quickly

+ Ability to demonstrate self-motivation and ownership of assigned work

+ Proven problem-solving skills, along with an ability to quickly comprehend and analyze data

+ Ability to prioritize and handle multiple tasks and projects concurrently

+ Requires strong multi-tasking skills and the ability to balance competing priorities

+ Effective organizational, delegation and time management skills

+ Ability to be an effective team leader

+ Detail oriented with strong organizational and time management skills

The position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed. Candidates within a commutable distance of Huntsville, AL are encouraged to apply.

+ Excellent full time benefits including comprehensive medical coverage, dental, and vision options

+ Life and disability insurance

+ 401(k) with company match

+ Paid vacation and holidays

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.