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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As USAA's Advice Director, you'll be the subject matter expert for the life & protection domain, shaping our thought leadership and creating compelling advice content—articles, videos, and advice points of view—on insurance, retirement, estate planning, loss of a loved one, and other protection related topics. You'll ensure the accuracy and completeness of our advice, leveraging expertise across the organization, and direct projects & capabilities seeking to improve member financial well-being. You'll also be one of the public faces of USAA's advice initiatives, supporting various communication efforts internal and externally. We welcome applications from candidates with expertise in life, health, and retirement, as well as those with strong property & casualty backgrounds

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in the following locations: San Antonio TX, Plano TX, Tampa FL, Charlotte NC, Phoenix AZ, Chesapeake VA or Colorado Springs CO.

Relocation assistance **is not** available for this position.

What you'll do:

+ Uses internal and external research to understand member needs for advice with respect to the specific subject area, to include identifying the need for differentiated advice by member group.

+ Develops, coordinates and maintains USAA's advice point-of-view, on a specific subject, to support identified member needs.

+ Coordinates with lines of businesses and other internal partners to ensure alignment of points-of-view.

+ Collaborates within a matrixed environment to ensure availability of USAA's point-of-view to members and employees through appropriate channels.

+ Monitors current relevant member insights, competitive intelligence, industry and economic outlooks/trends, as well as regulatory and legislative issues.

+ Assesses impacts of these insights, trends and issues as they pertain to our points-of-view, and leads the appropriate updates of USAA's points-of-view and scenarios.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

+ Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 8 or more years of experience specific to either property and casualty, life and health insurance, retirement and estate planning.

What sets you apart:

+ Certified Financial Planner ® Designation

+ 5 or more years of experience in financial planning, financial advising or a similar role.

+ Experience supporting communications; including public relations (podcast, radio, speaking events, Media events).

+ Content creation experience – longform article and/or video script writing.

+ Expert knowledge of content strategy & Search engine optimization best practices.

+ 2 or more years of experience in product management and/or experience owner experience.

+ Marketing campaign experience (creative or strategy).

+ US military experience through military service or a military spouse/domestic partner.

Compensation range:** The salary range for this position is: $127,310- $243,340 **.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

_Find your purpose. Join our mission._

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.