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120438BR

Job Title:

Service Tech Assistant

Location:

OLM- South Dakota (2366)

Job Description:

We Deliver the Goods:

+ Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more

+ Growth opportunities performing essential work to support America’s food distribution system

+ Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose

Acts as a liaison between customers and company. Responsible for handling OLM Food Solutions and their divisions, customer maintenance calls. Responsible for all follow-up and billing of maintenance reports.

Primary Responsibilities

+ Responds to all customer maintenance (service related) calls. Document all calls and notifies the appropriate personnel of needed follow-up.

+ Ability to complete perform repairs on machines and ensure the inventory of tools and parts is up to date.

+ Knowledge of equipment and ability to troubleshoot customer questions to include nights and weekends when needed. Follow-up with customer to ensure equipment is working.

+ Determines charges for service requested, collects deposits, create/update address records for store file information when received.

+ Maintain record of all service calls that are and are not completed.

+ Ensure work order service reports from the service department are accurate and submits the invoice to the store.

+ Ability to research the appropriate shipping method saving cost and time for the store and OLM Food Solutions.

+ Handles customer complaints and has the understanding to know when to escalate the concern to the appropriate OLM Food Solutions employee.

+ Knowledge of invoicing system to approve invoices for payment.

+ Locate/print/send operation & parts manuals for equipment when requested.

+ Understanding of sales orders for incoming part orders, and the ability to order parts, prepare parts packages to be shipped out & service invoicing for all part orders.

+ Ability to perform required maintenance on equipment.

+ Knowledge of International/Military orders, special events, ordering/preparing equipment needed, assisting in locating/purchasing/invoicing special order items.

+ Ability to train FBC's & DBD's regarding the equipment service department procedures and asset identification.

+ Ability to assist with all aspects of tradeshows; print quick fact sheets, retrieve sheets from exhibitor manuals. Manage booth requests from exhibitors for check requests for necessary tradeshow items.

+ Assist in setting up/tearing down/loading/unloading of tradeshow equipment in warehouse prior to shows.

+ Create & receive in on Stock & Special-Order Service Department Purchase Orders.

+ Ensure iGNG loaner Equipment is sent to customers and track & send warranty iGNG equipment to factories as needed.

+ Ability to maintain parts inventory, perform cycle counts/year-end inventory for Service Department parts bins.

+ Required to be on call every other week (Friday to Friday) and in the absence of the manager.

+ Assist with special events as needed.

+ Performs other duties as assigned

+ Complies with all policies and standards

Req Number:

120438BR

Address Line 1:

2930 W Maple St

Job Location:

Sioux Falls, South Dakota (SD)

Shift:

1st Shift

Full Time / Part Time:

Full Time

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (http://pfgc.com/Policy) ; (2) the "EEO is the Law" poster (http://pfgc.com/Poster) and supplement (http://pfgc.com/Supplement) ; and (3) the Pay Transparency Policy Statement (http://pfgc.com/PayTransparency) .

Required Qualifications:

Required Education:

High School Diploma/GED or Equivalent Experience ; Accounting, or equivalent from two-year college or technical school

Required Qualifications: 6 Months - 1 Year

Related experience and/or training; or equivalent combination of education and experience. Experience with MS Suite required

Communication/Language Skills. Excellent communication skills (written and verbal) is a must. Ability to read and comprehend documents, simple instructions and product labels.

Technical Competencies. Experience & knowledge in MS Office products (Excel & Word) and SAP preferred.

Certifications. Forklift and palate jack certification preferred. Must have a valid driver’s license to operate yard truck.

Mathematical Skills. Strong analytical skills with the ability to calculate figures and amounts along with performing basic math functions.

Reasoning Abilities. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Strong analytical skills with ability to identify opportunities.

Division:

Mountain Manufacturing

Job Category:

Operations

Preferred Qualifications:

Preferred Qualifications: SAP preferred

Certifications - Forklift and palate jack certification preferred.

State:

South Dakota

Company Description:

Start-to-finish manufacturing, packing, and distribution of best-in-class, grab-and-go items to drive growth to a customer’s bottom line — this is the dynamic and delicious world of Mountain Manufacturing. With the latest array of in-house manufactured food, snack, and beverage offerings, customers can choose products from a family of name brands or create their own custom-made, private label products to stand out in the market.

Benefits:

Click Here for Benefits Information (https://pfgc.com/Careers.aspx#benefits)