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job overview

Lead the day-to-day activities of a bar/lounge outlet. Provide beverage service to guests in a prompt and courteous manner while maintaining a high level of quality and consistency to ensure guest satisfaction. Ensure compliance with standards of service and operating procedures.

At **InterContinental Hotels & Resorts** **®** we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

+ **Be charming** by being approachable, having confidence and showing respect.

+ **Stay in the moment** by understanding and anticipating guests’ needs, being attentive and taking ownershipof getting things done.

+ **Make it memorable** by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

FINANCIAL RETURNS

+ Follow procedures to (1) ensure the security and proper storage of liquor, bar inventory and equipment, (2) ensure the security of monies, credit and financial transactions (obtain, count and secure bartender’s bank; receive cash and credit payments from guests; give accurate change and balance cash drawer at end of shift), (3) order and/or replenish/requisition supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) minimize waste and breakage of glassware and supplies. Inventory unused liquor and beverages.

PEOPLE

+ Schedule employees to ensure proper coverage. Communicate and enforce policies and procedures. Monitor performance and recommend disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.

+ Ensure all staff is properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job functions.

+ Promote teamwork and quality service through daily communication and coordination with other departments.

+ supervise day-to-day shift activities of three different bar outlets and assist in supervising restaurant employees.

GUEST EXPERIENCE

+ Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills whenever possible to maximize revenues.

+ Prepare beverages requested by guests. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

+ Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.

Salary Range for this position will be: $62,000 to $86,000

RESPONSIBLE BUSINESS

+ Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre- and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.).

+ Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation. Sweep and mop bar floor after shift. Wipe down counters, equipment, stools, chairs, tables, and other areas as required.

+ You will assist in the development and implementation of new beverage menus.

+ You may serve as Manager on Duty and perform other duties as assigned in F&B outlets.

QUALIFICATIONS AND REQUIREMENTS

Advanced training in food and beverage operation including 3 years of supervisory experience. An alcohol awareness certification and/or food service permit or valid health/food handler cards may be necessary, as required by local or state government agency. Beer and knowledge preferred. This role will assist as the manager on duty for the restaurant and bar operations. May be required to work nights, weekends, and/or holidays.

This job requires ability to perform the following:

+ Carrying or lifting items weighing up to 50 pounds

+ Moving about the outlet(s)

+ Handling objects, products

+ Bending, stooping, kneeling

Other:

+ Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

+ Reading and writing abilities are utilized often when completing paperwork, ordering, interpreting results, and giving and receiving instructions.

+ Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

+ Problem solving, reasoning, motivating, organizational and training abilities are used often.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

**Important information** :

+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

+ If you require reasonable accommodation during the application process, please click here .

+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.