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Job Description

Insight Global is looking for a Strategic Customer Invoicing Coordinator provides exceptional, professional and efficient service to Strategic Customers in the rental of

construction/industrial equipment and store items. Serving as the centralized point of contact, the Coordinator is responsible for customer invoicing for large national, industrial, strategic and key accounts. In conjunction with Credit Services, the Coordinator assists in collection of accounts. The Coordinator will work directly with customers on disputed balances and any other accounting charge code issues. The Coordinator is expected to utilize knowledge of Sunbelt services to satisfy the customers needs and requests. The Coordinator serves as the liaison between Customers, Credit Services and branches to resolve billing issues. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.

Provides responsive, exemplary customer service to Strategic Customers, both current and potential

Responsible for invoicing/e-invoicing customers, processing invoices through various accounting systems and external sites, as required

Monitors invoices and reviews on-rent reports frequently for targeted customer base

Prepares detailed information to track purchase order values, invoiced amounts and remaining available values

Reconciles internal and external systems to ensure all invoices are submitted to the customer

Processes order cancellations and requests equipment pick-ups, as needed

Researches and understands customer policies and procedures with respect to billing

Logs incoming calls, categorizing each call appropriately in the Customer Relationship Management (CRM) or (ERP) program or similar

programs

Serves as a mediator for invoice disputes and other account maintenance issues, as required

Assists in collection of difficult, large national, strategic, industrial and other key accounts

Responds to customer inquiries quickly and courteously via phone, email or chat

Act as main point of contact for all customers requesting specialized invoicing services

Works with key customers to develop specialized processes and procedures, as needed

Handles customer complaints in a professional manner in order resolve outstanding issues to the satisfaction of the customer and Sunbelt

Rentals

Clearly and concisely communicates with customers base frequently to ensure customer satisfaction

Goes above and beyond by displaying a positive and enthusiastic attitude and by using innovative solutions to satisfy customers needs.

Follows communication procedures, guidelines and policies outlined by Team Leader and/ or Manager

Meets established goals and objectives as determined by Team Leader and/ or Manager

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

- High School Diploma or Equivalent

- 2 years Collections or Accounts Receivable experience

- Intermediate knowledge Microsoft Office Products (Excel, Word, Outlook)

- PO management experience

- Portal management experience (Coupa, Aribia, etc.)

- Ability to prioritize and manage multiple tasks

- Commitment to excellent customer service both internally and externally

- Written and verbal communication skills highlighted in all forms of communication including email - Rental Industry experience

- Wynne experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].