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Fraud & Claims Operations Manager - ID Theft Victim Advocate Manager

About this role:

Wells Fargo is seeking a Fraud and Claims Operations Manager in Claims & Recovery Operations. Learn more about our career areas and business divisions at www.wellsfargojobs.com.

In this role, you will:

+ Manage and develop a team of supervisors, analysts, specialists, or consultants, and engage management, vendors or related functional areas associated with fraud and claims investigations

+ Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity

+ Make decisions and resolve issues regarding fraud and claims to meet business objectives

+ Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service

+ Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues

+ Interact directly with fraud and claims management to develop and implement functional area policies or procedures to support Wells Fargo's business goals

+ Manage allocation of people and financial resources for Fraud and Claims Operations

+ Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

+ 4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 2+ years Leadership experience

Desired Qualifications:

+ 3+ years of leadership experience

+ 2+ years of supervisory or management experience

+ Experience leading team to identify risk factors and ensure enactment of appropriate controls

+ Experience in audit exams or other assessments conducted by internal partners or by external sources

+ Strategic planning experience in translating leadership vision into executable strategies and initiatives enterprise-wide

+ Experience leading process discovery, process modeling, and process improvement activities

+ Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

+ Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning

+ Ability to positively influence, motivate, and direct diverse teams

+ Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

+ Adaptable and flexible coaching style which considers the needs and learning styles of a diverse team

+ Ability to develop partnerships and collaborate with other business and functional areas

+ Strong analytical skills including analysis of financial metrics

+ Quality assurance experience

+ Customer service focus with the ability to balance needs of clients, shareholders, and team members

+ Experience leading customer experience delivery operations

+ Experience monitoring performance metrics, including KPI and KRI

+ Experience creating strong visual presentations and delivering to management and senior leaders

+ Experience working with one or more of the following programs: CDRS, PEGA, FileNet, ACAPS, SVP, IRRIS, ICMP, LexisNexis, XPM, MARS, OIB, OTIS, ECaR, FDR, Hogan, Nexidia, Prevent, CCN, Eagle Web, Etran, WebApp

Job Expectations:

+ Monday to Friday, 8:00 AM to 5:00 PM EST with ability to work additional hours as needed

+ Hybrid work schedule

Location:

+ 1525 W W T Harris Blvd., Charlotte, NC 28262

Posting End Date:

27 May 2025

_*Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-458861