• Program Specialist, Ring, Ring Customer Support…

    Amazon (Hawthorne, CA)


    Description

    We are looking for a Program Specialist to join the Ring Customer Support Security (CSSec) team and to help build scalable programs that focus on maintaining information security.

     

    Key job responsibilities

     

    This role will specifically focus on maintaining and implementing security related programs within the Ring Community Support (CS) organization.

    Responsibilities:

    - Identify, collect, analyze, and report on processes and programs internal to CS.

     

    - Audit standard operating procedures

     

    - Identify trends or obstacles and improvements to processes or controls.

     

    - Make recommendations to managers for input into program and product roadmap discussions.

     

    - May participate in the development and delivery of continuous improvement training.

     

    - Perform additional tasks that may be assigned such as creation of procedures or managing small-to-medium programs.

    - Assist senior program managers large projects

    A day in the life

     

    As a program specialist, you will own small to medium projects that raise the security bar within the customer support organization. You will support and build mechanisms to track and report potential security and privacy related incidents. You will be the primary point of contact for those incidents, triage them and engage the appropriate teams to ensure quick resolution. You will work with senior Program managers to support their projects as well by helping with documentation, policy writing and upkeep of the team wiki.

    About the team

    Ring Customer Support Security team champions security, privacy, and compliance initiatives in partnership with Ring, Blink, Key, and Sidewalk (RBKS) Security and Privacy teams. While RBKS Security, Trust Privacy and Accessibility teams oversee all areas of RBKS subsidiaries, our team focuses on application and enforcement within the Ring Customer Support organization. We are customer obsessed and safeguard Ring customer's trust.

    Basic Qualifications

    - 2+ years of program or project management experience

     

    - Bachelor's degree or equivalent

     

    - Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines

     

    - 2+ years - Working with technical customer support, supporting technical devices

     

    - 2+ years - Working on security, privacy, compliance related initiatives

     

    - 2+ years - Writing/presenting and contributing to leadership business reviews

     

    - - Ability work autonomously - Experience creating project artifacts, RACI, Charter, PRFAQ, Project Plans, Risk Registers, Decision log

     

    - - Experience working with Agile/Scrum teams

    Preferred Qualifications

    - Knowledge of Lean principles and DMAIC methodology

     

    - Experience in MS Access and SQL

     

    - Experience in requirement gathering and ability to write clear and detailed requirement document

     

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

     

    Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

     

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

     

    Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.