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Position Overview

We are seeking a detail-oriented team player who has a strong desire to help others and who can excel in a fast-paced work environment. As a Service-Technical Support Representative, you will be responsible for answering incoming customer support calls and emails, troubleshooting ultrasound systems and accessories, processing Service orders, setting up shipments and returns of equipment, as well as other related customer service and technical support related tasks and needs.

Company Overview

At FUJIFILM Sonosite, we reinvent how healthcare is delivered with point-of-care ultrasound technology. As the leader in bedside ultrasound systems, our innovations save lives—from premature babies in NICUs to trauma patients in emergency rooms.

We’re looking for purpose-driven team members ready to build technology that impacts real-world scenarios, including natural disasters and even war zones. By joining FUJIFILM Sonosite, you’ll be part of a team that thrives on collaboration, out-of-the-box thinking, and a passion for life-saving innovations. Let’s make a difference together.

Our headquarters in Bothell, Washington, blends riverside charm with urban amenities, quality schools, and an ever-evolving downtown—all part of the vibrant Seattle metro area.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Essential Job Functions:

+ Identifies and handles customer inquiries, resolves customer equipment issues and maintains customer satisfaction

+ Provides customer focused support for technical issues and equipment complaints

+ ​Answer customer phone calls and emails for support requests

+ Provide/Coordinate the repair of returned equipment

+ Troubleshoot and isolate software or hardware faults to the PCBA level

+ Create Service Requests documenting customer complaints and inquiries into company CRM following company guidelines and processes

Competencies and Qualifications:

+ Excellent problem solving and strong analytical skills

+ Excellent communication skills

+ Experience working with customers primarily via phone support and email environment

+ Networking knowledge to provide basic network and connectivity troubleshooting /support

+ Ability to effectively and professionally convey written and oral communication

+ Ability to handle multiple inquiries and priorities while maintaining a pleasant demeanor with the customer

+ Experience in documenting procedures into a CRM

Knowledge and Experience:

+ Minimum two (2) years of experience in a Customer Service - Technical Support job position.

+ A background in medical devices or general healthcare related support fields is beneficial but not required.

+ High School Diploma OR General Education Development (GED) required.

+ Familiarity and knowledge with Networking, Microsoft office suite, particularly Word, Excel and Outlook

Salary and Benefits:

+ Starting wage is $28.00/hr.

+ Insurance:

+ Medical, Dental & Vision

+ Life & Company paid Disability

+ Retirement Plan (401k):

+ 4% automatic Company contribution

+ Fujifilm matches 50 cents for every dollar you contribute, up to 6% of your salary

+ Paid Time Off:

+ You can accrue up to three (3) weeks of PTO in your first year of employment

+ PTO increases based on years of service

+ Employee Choice Holidays:

+ Four (4) additional paid days off, based on date of hire in the calendar year

+ Paid Holidays:

+ Eight (8) paid holidays per year

FUJIFILM Sonosite offers a fantastic compensation package, including benefits, and a 401k program. Visit us today to learn more about our exciting technologies and how you can make a difference. To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at www.Sonosite.com/about/careers .

To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.

\#CB

\#LI-MW

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([email protected] or (425) 951-1200).

**Job Locations** _US-WA-Bothell_

**Posted Date** _6 days ago_ _(5/14/2025 7:57 PM)_

**_Requisition ID_** _2025-34551_

**_Category_** _Service_

**_Company (Portal Searching)_** _FUJIFILM Sonosite_