• Functional Services Support Manager

    Belcan (Cary, NC)


    Functional Services Support Manager

     

    Job Number: 357550

     

    Category: Operations/Production Leadership

     

    Description: Job Title: Functional Services Support Manager

     

    Zip Code: 27513

     

    Start Date: ASAP

     

    Job Type: Direct Hire

     

    Pay Rate: Up to ​​$120,000 - $145,000​/salary DoE

     

    Keywords: #CustomerService #SupplyChain

     

    The Functional Services Support Manager is responsible for leading and optimizing key transactional and system-integrated services that support the Order-to-Cash cycle. This role oversees processes such as OCR (Optical Character Recognition), EDI (Electronic Data Interchange), customer master data, pricing, payment terms, commissions, and rebates, ensuring accuracy, efficiency, and alignment with business rules.

    JOB RESPONSIBILITIES:

    Process Governance

     

    - Lead end-to-end processes for OCR, EDI, pricing, commissions, rebates, and customer master data

     

    - Ensure standardization, documentation, and compliance with internal policies and audit requirements

     

    - Maintain business rules for terms, discounts, and incentive structures

     

    System & Data Integrity

     

    - Own business-side configuration and validation in ERP systems (D365)

     

    - Partner with IT and Digital teams to resolve system issues and test enhancements

     

    - Monitor and improve data accuracy through audits and reconciliations

     

    Cross-functional Collaboration

     

    - Act as liaison between Customer Service, Finance, Sales, and Digital/IT

     

    - Support customer onboarding for EDI/OCR and pricing setup

     

    - Ensure proper application of commissions and rebates with Sales Operations

     

    Issue Resolution & Process Improvement

     

    - Investigate and resolve pricing, rebate, commission, and customer setup issues

     

    - Drive automation and process optimization initiatives

     

    - Monitor KPIs such as pricing accuracy, dispute rates, and EDI success

     

    Team & Project Leadership

     

    - Lead cross-functional support (internal/outsourced) to maintain service levels

     

    - This position manages all customers, sales, rebate programs, and agents in North America.

     

    - Drive and support initiatives like ERP enhancements and pricing transformation

     

    - Train stakeholders on system changes and process updates

    REQUIRED QUALIFICATIONS:

    * 5+ years in customer service operations, sales operations, or order-to-cash related roles

    * Strong technical understanding of ERP systems (SAP, D365) and digital tools such as OCR and EDI

    * Experience with pricing, rebates, commissions, or trade terms management

    * Strong analytical and troubleshooting skills

    * Ability to work across functions and translate business needs into system and process solutions

    * Excellent organizational and communication skills

     

    If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

     

    EOE/F/M/Disability/Veterans

    Minimum Experience (yrs):

    Required Education: Not Specified

    Benefits:

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