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The University of Miami UHealth Department of Clinical Operations has an exciting opportunity for a Director, Clinical Program at Sylvester Medical Office Building in Miami. The incumbent develops, plans, and coordinates the administrative activities of the assigned facilities. In addition, the Director, Clinical Program plans, manages, and promotes all education and outreach activities, including classes, seminars, conferences, support groups, and special events. Plans and executes community relations strategies and tactics that pertain to expanding outreach for assigned area patients and their families to increase patient awareness and support.

CORE JOB FUNCTIONS

+ Administers the day-to-day operations of the center, and functions as the primary point of contact for administrative issues.

+ Leads the development and execution of initiatives in alignment with the center’s objectives to provide information, education, counseling, guidance, support, and resources.

+ Collaborates with senior administrators to solicit support for these initiatives.

+ Develops initiatives to provide state-of-the-art, patient centered resources.

+ Works collaboratively with other staff members to effectively guide families in utilizing the center while emphasizing a team approach to treatment, training, evaluation, and follow-up.

+ Develops and executes mentoring programs that foster collaborative and meaningful relationships between past and current patients and their families.

+ Collaborates with departmental liaison in the development of content for newsletters, donor appeals, direct mail campaigns, websites, e-mails, blogs, online postings, and other publications.

+ Maintains open and regular communication with department leadership in all areas related to center activity, operational plans, and budgetary expenditures.

+ Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor’s degree in relevant field

Certification and Licensing:

Not Applicable

Experience:

Minimum 5 years of relevant experience

Lean Six Sigma Certification within one year of hire.

Knowledge, Skills, and Attitudes:

+ Knowledge of business and management principles

+ Ability to direct, manage, implement, and evaluate department operations.

+ Ability to establish department goals, and objectives that support the strategic plan.

+ Ability to effectively plan, delegate and/or supervise the work of others.

+ Ability to lead, motivate, develop, and train others.

DEPARTMENT ADDENDUM

Department Specific Functions

Integrative Supportive Care Responsibilities

+ Design, implement, and manage integrative cancer supportive care services tailored for oncology patients across the care continuum (pre-treatment, active treatment, survivorship, and palliative care) in collaboration with Psychology lead provider and direct supervisor.

+ Assure appropriate coverage and continued operations of integrative cancer supportive care programs.

+ Develop and monitor clinic templates and utilization and determine appropriate staffing and access optimization.

+ Patient Assessment & Personalized Planning.

+ Assure and perform periodic audits on patient assessments/documentation for all integrative cancer support staff in collaboration with subject matter experts.

Education & Counseling

+ Develop and Plan for educational materials, flyers, classes, or workshops for patients, staff, and the community.

+ Support requests from hospital staff and external partners for educational talks.

Team Leadership & Staff Development

+ Provide leadership and mentorship to staff.

+ Organize regular interdisciplinary team and task force meetings to discuss patient progress, barriers to care, and opportunities for program improvement.

+ Support continuing education and competency development for all team members.

Quality Improvement & Outcomes Tracking

+ Lead quality improvement initiatives based on data analysis and stakeholder feedback.

+ Participate in or support research initiatives related to cancer supportive care and survivorship in collaboration with the Cancer Supportive Care and Survivorship subject matter experts.

Administrative Duties

+ Oversee operational budgets, external contracts/partnerships/agreements, grant applications, and resource allocation in collaboration with direct supervisor.

+ Maintain documentation and compliance with institutional policies and accreditation standards.

+ Participate in the related hospital committees when applicable.

+ Coordinate community partnerships and outreach programs to promote supportive oncology care.

+ Report to direct supervisor monthly in regards to programming, potential programming, and other staff related concerns.

+ Provide strategic leadership and daily oversight of cancer support staff to ensure high-quality, patient-centered care.

+ Assess program needs and coordinate appropriate staffing levels to meet clinical demand across the oncology service line.

+ Conduct regular performance evaluations with clear metrics, constructive feedback, and individualized professional development goals.

+ Assure staff maintain or obtain appropriate specialty certifications.

+ Oversee onboarding and orientation processes for new hires, ensuring competency in oncology-specific protocols and interdisciplinary workflows.

+ Lead recruitment and hiring efforts including candidate screening, interviews, and selection.

+ Identify performance concerns and implement structured remediation plans, including coaching, monitoring, and formal documentation as needed.

+ Maintain data and report out monthly to Cancer Supportive Care and Survivorship Program Leaders.

+ Other duties as assigned.

#LI-FA1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H14