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Dealership:L0801 Hudson Ford

Hudson Ford

The Service Technician is responsible for performing automotive repairs and service in accordance with store and factory standards. This individual utilizes his skills to diagnose and resolve the different sources of automotive problems swiftly and accurately. The Service Technician works with all Service personnel and management to ensure the satisfaction of our customers.

The Service Technician reports to the Service Manager.

Position Overview

A rea of Responsibility

+ Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards.

+ Diagnose cause of malfunction

+ Complete all work according to the applicable safety requirements

+ Road-test vehicles to ensure quality of repair work.

+ Accurately record time spent on repairs utilizing company time clocking procedures.

+ Document work performed on repair order and document test procedures/results.

+ Responsible for providing and maintaining an inventory of normal mechanics tools to include screwdrivers, wrenches, socket wrenches, pliers, hammers, chisels and punches, and other tools needed to perform the work for which the technician is trained and not normally inventoried by the service department as “special tools”.

+ Return special tools to proper place.

+ Use shop supplies and materials in a practical and economical manner.

+ Maintain an organized and clean workspace, completing a stall cleaning every day.

+ Ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced.

+ Training

+ Acquire and maintain manufacturer and ASE certifications by completing the necessary and required training.

+ Participate in and utilize technical training as assigned by management.

+ Review the technical bulletins and other publications as assigned by management.

+ Constructively communicate with other dealership personnel as required to satisfy customer needs.

+ Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.

+ Maintain personal grooming, hygiene, and uniform standards according to departmental policies. Clean gray work shirts, creased gray work trousers, shirts to be tucked in at all times. Belts worn on trousers to be of no buckle design to avoid scratching paint on customer’s vehicles.

+ Arrive at work, take breaks, and depart work at the times designated by management.

Additional Qualifications

The following knowledge, skills and abilities are needed to be successful in this position:

+ Strong attention to detail and sense of urgency.

+ Excellent communication skills both written and oral

+ Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate

+ Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

+ Time Management – ability to prioritize workload and manage one’s own time

+ Automotive Technical Knowledge – Three to five years experience

+ ASE and manufacturer certification preferred

+ Attention to detail

Proficiency Standards

+ Integrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others

+ Work Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain

+ Team Player - Supports the overall efforts of the team to accomplish departmental and Company goals and objectives

+ Team Builder - Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leader

We offer best in class industry benefits:

+ Competitive pay

+ Medical, Dental and Vision Plans

+ Paid Holidays & PTO

+ Short and Long-Term Disability

+ Paid Life Insurance

+ 401(k) Retirement Plan

+ Employee Stock Purchase Plan

+ Lithia Learning Center

+ Vehicle Purchase Discounts

+ Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.