• Customer Service Coordinator

    Adecco US, Inc. (Fremont, MI)


    Adecco is hiring immediately for Customer Service, Call Center jobs for our client in Fremont, MI. As a Coordinator, Contact Center Customer Service, you will serve as the voice of the brand, engaging with consumers and responding to inquiries, complaints, and praise. This role supports a Nutrition team and all brands within its scope. This role pays $14.93 per hour.

    Requirements:

    + Phone channel focused with the ability to flex to email, live chat, SMS text, eCommerce, and ratings and reviews as needed.

    + Support all brands within the scope of the Nutrition team.

    + Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.

    + Facilitate and support eCommerce initiatives and product transactions.

    + Process quality incidents in accordance with FDA and company requirements.

    + Demonstrate competency with CRM Salesforce Engage OMNI, product information, and consumer data privacy handling.

    + This position may support a 24/7 engagement center and could require availability for holidays, evenings, and weekends.

    Qualifications:

    + High School Diploma or GED required.

    + Additional education or certification in customer service is a plus.

    + Strong communication (both verbal and written) and interpersonal skills.

    + Computer and/or systems knowledge.

    + Problem-solving and customer service skills.

     

    What's in this for you?

     

    + Weekly pay starting at $14.93/hr.

    + Competitive benefits with options such as medical, dental, vision, and 401(k)

    + Generous Referral Bonuses

    Shifts:

    + 1st Shift: Start time range between 8 AM - 10 AM

    + 2nd Shift: Start time range between 12 PM - 2 PM

    + Hybrid Work Option: Work-from-home available on Mondays and Fridays, contingent upon meeting internet requirements, successful completion of training, and verification of job proficiency.

     

    Click Apply Now to be considered for these Customer Service – Call Center jobs in Fremont, MI.

     

    **Pay Details:** $14.93 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance