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Job Description:

Role Summary/Purpose:

The AVP, Product Analytics is responsible for developing, enhancing, and implementing analytic strategies to drive the profitable growth of our Dual card, Co-brand and Buy Now Pay Later products. The full customer lifecycle is in scope including acquisition, activation, and retention strategies. This role will lead all aspects of analytics for Synchrony acquisition capabilities including Prequalification channel for revolve products, Multi Product Prequalification offering both revolve & BNPL installment products, Acquisition funnel retargeting strategies, and scaling the growth of Unifi - a consumer financing solution that brings together Synchrony's digital-first products and capabilities into a seamless, best-in class experience. This individual will also be responsible for providing investment analytics across key SYF products including Prescreens, Installment Upgrades, and Balance Transfers.

The desired employee is expected to manage a queue of analytical projects from start to finish and develop actionable recommendations based on findings. This will include product development analytics, customer segmentation, proforma models, automation, improving scalability, and other activities related to improving portfolio performance. This high visibility role is part of the Growth organization with a focus on scaling our products and capabilities across all platforms and clients. This individual is expected to partner with internal product stakeholders and client teams to influence and drive strategy. This role emphasizes data-driven storytelling through financial modeling and understanding profitability dynamics

_Our Way of Working_

_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._

Essential Responsibilities:

+ Strong understanding of KPI's and ability to tell effective stories connecting KPI trends to business drivers. Lead the development of enterprise analytics dashboards across key SYF acquisition channels, products and capabilities.

+ Perform all aspects of analytics including opportunity sizing, segmentation, and profitability to ensure that targeting strategies meets the needs of customers and the business

+ Build financial models and forecasts, using cross-functional inputs and assumptions, to drive and sell-in strategies for Prescreen and Balance Transfer programs

+ Act as a trusted advisor to solve complex business problems and provide actionable recommendations based upon data driven insights.

+ Demonstrate and expand analytics impact with profit/LTV based product decision optimization use cases across all products

+ Co-manage team of offshore analysts to ensure high quality execution and delivery of business insights to drive profitable growth

+ Conduct ad-hoc analysis as required, bringing independent thought leadership and value-added insights and judgment

+ Experience coordinating multiple tasks with aggressive time frames

+ Ensure compliance with all applicable model regulatory and governance requirements

+ Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

+ Bachelor's degree OR in lieu of Bachelor's degree, 9+ years of progressive experience working with data/analytics in the financial services, fintech, credit card and/or payments industry or consulting company.

+ A minimum of 5+ years of data analytics experience to include:

+ 4+ years of experience in using data tools like SAS, SQL or Python to perform data mining and complex statistical analyses

+ 3+ years' experience in analytics role with cross-functional stakeholders such as marketing, clients, credit risk, finance

+ 3+ years leading large-scale analytics projects

+ 2+ years of advanced financial modeling using Excel

Desired Characteristics:

+ Bachelor's degree in economics, mathematics/statistics, finance, business, engineering, or other quantitative fields from an accredited institution

+ Extensive knowledge of card and BNPL industry P&L, drivers and assumptions

+ Proven hands-on experience utilizing analytical tools such as SAS, SQL, or open-source tools such as R and Python.

+ Ability to justify assumptions/inputs and explain financial models and recommend strategies to varied stakeholder group

+ Ability to partner with managers, senior leaders, and cross functional stakeholders to establish team analytics goals and execution roadmaps.

+ Excellent presentation skills with proven experience interacting with all levels of the organization including explaining complex data clear and concisely. Experience developing, testing, documenting and maintaining standardized outcome metrics meeting diverse stakeholder needs and delivering via regular data dashboards to reflect business performance

+ Intellectually curious with the ability to innovate and identify creative solutions to meet business goals.

+ Strong understanding of targeting and segmentation, retail analytic tools and advanced spreadsheet modeling skills using Excel and PowerPoint strongly preferred

+ Experience with segmentation methods such as decision tree analysis and clustering using SAS e-Miner or other

+ Demonstrated ability to manage remotely located teams in India

Grade/Level: 11

The salary range for this position is **115,000.00 - 200,000.00** USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

+ You must be 18 years or older

+ You must have a high school diploma or equivalent

+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology