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JOB DESCRIPTION

Position: Retail Billing Representative

Reports to: Director of Data Processing/Office Manager

Status: Full-time, Hourly Non-exempt

Hourly Rate: $18.00 - $23.00

ESSENTIAL FUNCTIONS- include and are not limited to:

+ Maintain accurate billing records/bookkeeping, process customer billings for assigned area (commercial/residential liquid and HVAC billing).

+ Provide timely and accurate customer service to internal customers; research and respond to questions/issues related to customer billings as appropriate and when applicable communicate issues to management, account executives and external customers.

+ Process assigned billings according to contracts and price agreement to ensure compliance.

+ Prepare related reports to include, but not limited to customer billings.

+ Remain in a stationary position 90% of the time.

+ Adhere to company policies and procedures 100% of the time.

RESPONSIBILITIES- include and are not limited to:

+ Ensure billing daily/weekly/monthly billing is completed timely and accurately

+ Ensure proper billing of all transactions 100% of the time.

+ Ensure residential/commercial transactions are processed in a timely fashion.

+ Conduct periodic billing audits to maintain accuracy in work.

+ Reports to work with minimal absenteeism or tardiness.

+ Attend job related training and informational seminars as requested.

+ Performs other job related activities and special projects as assigned such as but not limited to

+ Payment processing and payment application when required

+ Processing outgoing mail and delivery to post office

+ Provide routine support to the card programs

QUALIFICATIONS AND SKILLS- include and are not limited to:

+ Must be highly detailed.

+ High school diploma

+ Two years of experience preferred.

+ Possess valid NYS driver license

+ Ability to lift and carry 50lbs

+ Ability work overtime during the work week including Saturday morning when required