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Performance Specialist

This role involves thorough investigation of customer feedback related to hotel, transportation, and operational issues. The Performance Specialist will actively manage suppliers concerning Account Management, focusing on maintaining and improving performance. Responsibilities include managing customer feedback platforms, investigating issues, responding to feedback, tracking performance data, and building supplier relationships.

Job Responsibilities:

+ Resolve feedback within Client SLA’s.

+ Create processes to improve the quality of responses and response time.

+ Track and analyze concerns and develop action plans to resolve recurring issues with suppliers.

+ Build and maintain supplier relationships through calls.

+ Hold weekly calls with Account Directors to present analysis and ongoing action plans.

+ Participate and help prepare Client Quarterly Business Reviews.

Skills & Qualifications:

+ Customer service-oriented.

+ Experience with hotel front desk, receptionist, or similar roles.

+ Strong computer skills in Microsoft Word, Outlook, Teams.

+ Microsoft Excel and PowerPoint knowledge required.

+ Excellent interpersonal and integrative negotiation skills.

+ High problem-solving agility.

+ Exceptional verbal and written communication skills.

+ Ability to build strong relationships.

+ Detail-oriented with great organizational skills.

+ Able to multi-task and work well under strict deadlines in a fast-paced environment.

+ Ability to positively present the company in customer-facing situations.

+ An organized self-starter who can work proactively and independently.

**For immediate consideration, please email your updated resume directly to [email protected]**Pay and Benefits

The pay range for this position is $19.50 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Melville,NY.

Application Deadline

This position is anticipated to close on May 27, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.