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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Reports to the department Site supervisor and is responsible for front office functions for the OP Rehab locations. Tasks include all patient scheduling, Pre-Service insurance verification, authorization and Medicare cap tracking as well as POS collections and customer service. Responsible for scheduling a wide variety of Rehab patients in a computer-based scheduling system. Responsible for patient charge reconciliation ensuring accuracy for continued revenue stream. Performs clerical support for the therapy department, including organization and sanitation of the waiting room and front office patient facing space.

Incorporates all factors to accurately enact scheduling of rehab services, utilizing EMR/Epic

Monitors departments WQ and contacts all referred patients within 24-48hrs of entry within the WQ. Able to provide cross market WQ support for other Rehab departments

Checks Rehab schedule daily to ensure all charges are accounted for per patient /department

Gathers and summarizes various statistics and reports by use of the computer as directed from site supervisor

Possesses strong communication skills (telephone and in-person) Functions as center of communication for the therapy department. Responds to patient messages within 24hrs

Responds to other departments inquiries regarding, help with verification, authorization, scheduling and billing as needed through the preservice center

Ensure the patient charges are complete and accurate by verifying through charge reconciliation process through EMR/Epic

Maintains departments schedule for all therapist and ensures accuracy and accountability for cancelations

Possesses strong customer service skills and is able to remain calm in a hectic and stressful environment.

Responsible for collecting all POS and maintaining a cash drawer

Keep track of Medicare dollars needed for departmental tracking and compliance

Maintains front office organization and cleanliness

Performs other tasks as delegated by site supervisor and or market leaders

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]