• Part Time Evening Front Desk Receptionist

    Bear Mountain Health Care (Boston, MA)


    We are looking for a friendly, upbeat, reliable Part Time (evening 4p-8p Mondays, Tuesdays, and Friday) Front Desk Receptionist to be the first point of contact to represent our amazing long term healthcare facility at Parkway Healthcare and Rehab.

    WORK EXPERIENCE REQUIREMENTS:

    Experience: At least (1) year experience working with a multi-phone system. Preferably in a nursing home setting.

     

    Must be very pleasant and professional. Front Desk Receptionist Responsibilities •

    Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service

    • Provides assistance and guidance to visitors, directing them to various locations.

    • Ensure visitors are checking in and out of the building

    • Get identification from agency, vendor visitors

    • Answering phones for a multi-line phone system

    • Answer, forward, and return calls in a timely manner

    • Fielding calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.

    • Taking and dispatching emergency and non-emergency messages • Remaining pleasant and professional with callers, and calm under pressure • Working hand in hand with coworkers

    • Check office voicemail, return calls and forward to other team members as necessary

    • Entering resident demographics into Point Click Care • Maintaining client account information

    • Handling Protected Health Information

    • Assist in the processing of AP invoices and payments including coding, filing, data entry

    • Scan and store documents into document management systems or databases

    • Respond to Vendor payment requests calls by sending information to Corporate Accounts Payable as applicable

    • Distribute mail/package deliveries throughout office

    • Monitor Roam Alert alarms and respond in accordance with policy and procedure.

    • Ability to handle occasional pressure due to multiple calls, inquires, locating personnel, etc.

    • Forwards medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident. • Utilize the public address system and beepers in accordance with established procedures.

    • Responds to emergency calls following established protocol.

    • Communicate effectively during routine and emergency situations.

    • Ensure that the lobby is maintained in an orderly and clean manner.

    • Perform duties in a safe manner.

    • Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.

    • Adhere to all aspects of Customer Service, some examples include the following:

    • Working together, showing empathy, courteous communication, respect for others.

    • Perform other related duties as required. Front Desk Receptionist Qualifications

    • Consistent, professional dress and manner

    • Excellent written and verbal communication skills

    • Attention to detail

    • Good time management skills

    • Multitasking capability without compromising on quality

    • Able to contribute positively as part of a team, assisting others as needed

    • Strong history of customer service

     

    EDUCATION REQUIREMENTS High school diploma or GE