"Alerted.org

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎

As the Customer Service Specialist within the Customer Care Location, you will be responsible for ensuring operational excellence focus well as serve as provide excellent customer service/support to Kuehne+Nagel’s Healthcare customer base (both existing, new and opportunity). Furthermore, you will use your knowledge on Kuehne + Nagel Products and service offerings to create innovative solutions to meet existing and potential customer needs.

You will report to Customer Care Manager, Schedule: Monday-Friday 9am-5pm

How you create impact

+ Create and manage documents and system requirements for new customers.

+ Assist key clients by aligning their queries with our product offerings.

+ Collaborate to address business-related doubts and create solutions.

+ Investigate deviations and handle complaints using our systems.

+ Relay instructions promptly between teams and customers.

+ Manage payment instructions and disputes when requested.

+ Track shipments, anticipate issues, and inform clients.

What we would like you to bring

+ Associate's degree or equivalent experience

+ 3+ years Air Logistics experience with 1.5 years of experience in healthcare vertical

+ Proficient in Microsoft 365

+ Excellent Communication Skills

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-ONSITE

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.