"Alerted.org

Site Reliability Engineer Lead

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for partnering with engineering and technology teams to implement measures prescribed by the Site Reliability Engineer teams it leads. Key responsibilities include ensuring appropriate instrumentation, tooling, ticketing, alerting and on call routines are in place for key services, demonstrating technical expertise within domains, and decomposing objectives into work units. Job expectations include advancing efficient solution delivery practices and promoting exceptional design, engineering, and organizational practices.

Responsibilities:

+ Collaborates with Development and Infrastructure teams to understand technical solutions and implement monitoring capabilities outlined in the application and system monitoring designs put forward by the Senior Site Reliability Engineer (SRE)

+ Develops and maintains reliability scripts, tools and libraries and leverages them for common instrumentation, automation, and operational needs, and when mentoring SRE resources on reliability practices and established tools/capabilities

+ Partners to implement code changes to make use of common reliability libraries and tools and helps Application Production Services and Application Development teammates understand how to use them

+ Participates regularly in architecture community of practice meetings and communication via other channels

+ Identifies vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring, and defines solutions to reduce manual support effort and/or improve system reliability

+ Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations

We are seeking a highly skilled and proactive Site Reliability Engineer (SRE) with strong development expertise and deep diagnostic capabilities in production systems. This role is critical to ensuring the reliability, observability, and performance of our enterprise-scale systems, as well as contributing to our internal engineering enablement platforms.

The ideal candidate brings a rare combination of deep systems-level expertise (e.g., heap/thread dump analysis, JVM tuning), production observability acumen (e.g., log and metrics pattern recognition via Splunk), and tooling development capability to proactively support performance, scalability, and root cause analysis.

Key Responsibilities:

+ Own and drive production issue triage, including expert-level heap and thread dump analysis, memory profiling, garbage collection investigations, and CPU/thread diagnostics.

+ Work closely with performance testing teams to monitor system behavior pre- and post-release, ensuring consistent throughput and low-latency service delivery.

+ Develop and maintain monitoring and alerting solutions tailored for performance testing infrastructure and production-like environments.

+ Collaborate with developers, QA, and performance engineers to interpret telemetry data, identify failure patterns, and implement self-healing mechanisms.

+ Act as a technical enabler for multiple teams, providing tooling, insights, and best practices around observability, reliability engineering, and performance.

+ Build internal tools that integrate with existing monitoring platforms (e.g., Splunk, , Dynatrace, DNT) to collate and derive insights from performance testing and production metrics.

+ Work alongside in-house development teams to enhance internal platforms that aggregate observability data, provide root cause analysis views, and enable smart test reporting.

+ Champion reliability and stability by guiding incident response practices, postmortem reviews, and service-level objectives (SLOs) tracking.

Required Qualifications:

+ 7-8 years’ experience with hands-on experience in heap dump, thread dump, GC log analysis and JVM internals.

+ Proficiency in scripting and application development (e.g., Python, Java, Shell, Node.js) to create diagnostic and observability tools.

+ 7-8 years’ experience with logging and monitoring platforms (e.g., Splunk, Dynatrace, DNT).

+ 7-8 years experience working with distributed systems, microservice architecture, and container orchestration platforms (e.g., Kubernetes, Docker).

+ Experience with performance testing environments and tools like JMeter, LoadRunner, Gatling, or custom test harnesses.

+ Ability to identify systemic reliability issues and implement resilient patterns (e.g., circuit breakers, graceful degradation, retry logic).

+ Exceptional debugging and root cause analysis skills across application, infrastructure, and network layers.

+ Demonstrated ability to build observability tooling or integrations that serve multiple internal teams.

+ Familiarity with CI/CD practices and infrastructure-as-code (e.g., Terraform, Ansible) is a plus.

Desired Qualifications:

+ Self-starter with a service-oriented mindset and a relentless drive to improve system reliability.

+ Comfortable working in a cross-functional, high-impact environment supporting dev, ops, and test teams.

+ Strong communication and mentoring abilities to influence engineering culture around reliability and performance.

+ Experience contributing to or designing internal engineering platforms or toolkits to scale team capabilities.

Skills:

+ Automation

+ Collaboration

+ Influence

+ Production Support

+ Result Orientation

+ Analytical Thinking

+ Application Development

+ Architecture

+ Solution Design

+ Stakeholder Management

+ Adaptability

+ DevOps Practices

+ Project Management

+ Risk Management

+ Solution Delivery Process

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.