• Customer Service Specialist

    TEKsystems (Bridgeport, NJ)


    TEKsystems is currently supporting a client in NJ for a Customer Support Specialist. This role will be supporting customer account orders and product information to maintain a high quality customer experience. Applicants with a technical aptitude and customer support skills are encouraged to apply.

    Description:

    + Accept new orders, reorders, or issues- majority of orders are over email

    + Assist customers who ordered products with any questions, updates, follow ups

    + Assisting customer with installing, operating and commissioning new products and troubleshooting parts/equipment issues over the phone

    + Work with the engineering department to ensure communication in meeting customers' needs when issues are escalated.

    + Work with production department to coordinate the release of orders, expediting, and checking for parts shortages and coordinating the arrival of purchased parts

    + Work with inventory and purchasing departments coordinating the proper allocation and procurement of parts

    + Edit orders accurately for input into SAP database and complete necessary documentation

    Qualifications:

    + Customer Support exp.

    + Technical knowledge highly preferred

    + Order processing

    + ERP experience

    Additional Details:

    - Schedule: Monday-Friday

     

    - Shift: 7am-4pm

     

    - Contract-to-hire opportunity

     

    - Fully on-site

     

    - Full benefits and 401K immediately upon starting

     

    - Ability to learn and grow with a dynamic team

     

    - Training will be in-office for 4-6 months, hybrid flexibility thereafter

    Pay and Benefits

    The pay range for this position is $22.50 - $22.50/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in BRIDGEPORT,NJ.

     

    Application Deadline

     

    This position is anticipated to close on May 30, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.