• HVAC Experience Needed - Remote

    TEKsystems (Irvine, CA)


    This is a work from Home Opportunity.

    Description

    WHAT WE ARE LOOKING FOR

    The ideal candidate for this position is familiar with Navien and/or the tankless industry. They have strong customer service skills, and the ability to troubleshoot over the phone. They must also be able to work well in a team environment. Essential attributes include excellent communication and interpersonal skills and the ability to multitask and remain focused in high-pressure situations. In addition, must be highly self-motivated, have a positive attitude, be resourceful, and enthusiastic about customer service.

    Responsibilities:

    Provide technical support to sales representatives, installers, contractors, distributors, engineers and architects for purposes of educating and promoting company’s products.

     

    Troubleshoot water heater products and issues via the phone, being able to clearly detect problems and pinpoint accurate solutions to get the unit running properly.

     

    At the technical level, possess the ability to identify, research, and resolve contractor/end user installation and product use issues.

     

    Ability to clearly identify business vs. technical problems and either resolve or escalate appropriately.

     

    Enter product warranty information into the system and enter comprehensive notes into our system on every unit discussed.

     

    Follow-up with customer issues in a timely manner.

     

    Assist fellow technicians with high priority technical questions.

     

    Answer emails from company website in regards to product information and troubleshooting.

     

    May be asked or assigned to assist non-English speakers, speakers of other languages, or be part of a Spanish call queue.

     

    Complete any miscellaneous tasks/projects assigned by your supervisor.

     

    Top Skills Details

     

    Customer service,technical support,HVAC

     

    Additional Skills & Qualifications

    Requirements:

    1+ year of customer service, phone support and/or related experience plus a minimum of 2 years of technical troubleshooting experience

     

    High School Diploma or equivalent.

     

    Ability to articulate product information concisely to all levels of customers: end-user, contractor, distributer, engineers and architects.

     

    Strong customer service skills and team player

     

    Occasional job site visits for troubleshooting.

     

    Familiar with Microsoft Office applications, particularly Microsoft Outlook.

     

    Availability to work any of the 7 days a week (including Holidays), and be flexible to work additional overtime when deemed necessary by Supervisor.

    Preferred Qualifications:

    Experience with HVAC hands-on field work.

     

    Completion of HVAC training/certificate program, or related field

     

    Experience in a call-center environment.

     

    Knowledge of Navien products or the tankless industry.

     

    A drive to help others and those that enjoy the troubleshooting puzzle.

     

    Bilingual skills a plus; Spanish, French, Mandarin or Korean

    Experience Level

    Entry Level

    Pay and Benefits

    The pay range for this position is $20.65 - $22.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Irvine,CA.

     

    Application Deadline

     

    This position is anticipated to close on May 30, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.