• Remote Tier 1 Customer Support $17/hr

    TEKsystems (Atlanta, GA)


    Pay: $17/hr

     

    Contract: 7/7/2025 – 10/2025 (Potential extension through 2/206 based on attendance/performance)

     

    Job Title: Tier 1 Customer Support

     

    Shift: Monday – Friday, 9 AM – 6 PM (ET)

     

    Job Duties: The Customer Service Representative (CSR) will be part of the Family Tech Support Contact Center , handling inquiries via phone, LiveChat, and email.

    Responsibilities include:

    •️ Assisting families, students, and occasional teachers with login issues and navigation

    •️ Troubleshooting remote access problems, website concerns, and system navigation

    •️ Handling approximately 30–50 inbound calls per day

    Preferred Skills & Experience:

    Hardware Troubleshooting (HP laptops, peripherals, mic/camera settings) Active Directory (Password resets) Network Troubleshooting (Home &

     

    Domain environments) ️ Adding/removing printers, scan folders Internet & Browser troubleshooting Basic computer reimaging (PC) ; Apple experience welcomed ️ Remote Troubleshooting

     

    Tools (Bomgar/BeyondTrust)

     

    Google Apps & Zoom (Experience with Class preferred)

     

    Remote Work Setup (Quiet home workspace, high-speed internet)

    Pay and Benefits

    The pay range for this position is $17.00 - $17.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully remote position.

     

    Application Deadline

     

    This position is anticipated to close on May 22, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.