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City

Pahrump

State

NV

Shift

Varies

Type of Shift

Full Time

Department

Finance & Accounting

Count Team Supervisor Pahrump Nugget, Gold Town & Lakeside (Pahrump, NV)

Description:

Summary:Responsible for the day-to-day operation and direct supervisor of all activities within the Count Room department.

Essential Functions and Responsibilities:

+ Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned

+ Establish standards of service within assigned department(s) and ensure achievement

+ Monitor and control labor within the department while maintaining adequate coverage in the department based on business demands

+ Schedule all drop and count room activities in accordance with the relevant Gaming Control Board standards

+ Develop and implement count room policies and procedures in accordance with the Gaming Control Board and the internal control systems of the company

+ Prepare reports and input data in the appropriate computer systems as required to account for all count room transactions properly

+ Investigate any reported variances or exceptions in order to mitigate the risk of fraud effectively

+ Communicate with the property controller any issues in the count room which would affect the proper reporting of revenue

+ Coordinate the activities of the count room with cage management to ensure proper operations and transference of funds

+ Ensure company equipment is properly maintained

+ Act as liaison between the count room and all operating departments providing assistance when necessary

+ Perform duties of Count Team attendants when necessary

+ Provide outstanding customer service in a timely manner to both guests and fellow team members

+ Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

+ Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

+ Perform other duties as assigned

Requirements:

Qualifications

+ 6 months of count room experience preferred

+ Previous cash handling experience preferred

+ Prior experience working in a team or group environment

+ Ability to develop and implement processes and methods for count room operations

+ Ability to effectively communicate and lead in small groups, as well as on an individual basis

+ Knowledge of the standards of the Nevada Gaming Control Board pertaining to the drop and count process

+ Knowledge of Synchros, CDS, Oasis, CMS or equivalent computer programs

+ Strong computational/mathematical skills, including the ability to add, subtract, multiply, divide using whole numbers, fractions, and decimals as well as percentages

+ High school diploma or equivalent preferred

+ Must be at least 21 years of age

+ Intermediate computer skills (experience with Microsoft Word and Excel)

+ Able to functionally communicate occupational-based English, both written and verbal

+ Perform other duties as assigned

Work Cards

+ Gaming Registration

+ Valid NV Drivers’ License

+ 10-year DMV Driving History

Physical Requirements

+ Constantly standing at least 75% of the time

+ Regularly lifting, pushing, pulling, carrying, bending and/or kneeling

+ Physical condition for repetitive movement

+ Vision, hearing, speech, phone, radio, and literacy (critical)

+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

+ Use tools or equipment requiring a high degree of dexterity

+ Additional conditions include the ever-present hazard of sharp edges in and around the slot machines, and poor air quality inside the count room due to excessive dust

Work Environment Potential Conditions

+ Indoor and outdoor

+ Smoky and noisy

+ Extreme hot and cold temperatures, including humidity

+ Driving and/or riding in a vehicle

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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