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Position: Flatbed Brokerage Manager

Job Description:

As a Flatbed Brokerage Manager, your focus will be on supporting the growth and development of the Omni Brokerage flatbed service offerings. As a team, our goal is to build this department around our customers’ freight. You will be responsible for providing flatbed logistics solutions to our customers, streamlining communications across all internal groups, building internal knowledge around flatbed best practices, and troubleshooting issues on flatbed loads.

Core Responsibilities & Duties:

+ Manage Flatbed inbound service email funnel

+ Communicate effectively with clients, drivers, and team members to coordinate and update on load status and any changes that may occur

+ Validate that Flatbed loads have been built accurately

+ Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring satisfaction with Flatbed services

+ Contribute to the strategic growth and scaling of our department

+ Provide support to our internal Flatbed team members as required

+ Other duties as assigned

Job Requirements & Qualifications:

+ Eagerness to learn and build a best-in-class service offering

+ A minimum of 1-3 years’ experience in a brokerage environment is required

+ A minimum of 1-year specialized experience in Flatbed operations is preferred

+ Strong written and verbal communication skills

+ Proficiency in using email as well as networking platforms such as Slack and Microsoft Teams, spreadsheets which include, Airtable and Excel is required

What We Offer:

+ Competitive base salary

+ Paid time off within the first year of employment, sick time, and holidays

+ Company provided life insurance

+ Health, vision, and dental insurance options

+ Commuter benefit plan

+ Optional supplemental life insurance

+ 401(k)

+ Wellness program

+ A great place to work with a terrific culture

#IND

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team